[rey_jefferstone]

can anyone help me.My nokia x6 cannot be turned on after I install a program, the program it's to add Japanese keyboard to my x6..The instruction said that after install please restart.After I restart I can't turned on...:{

what should I do?

really need helpppppp X{

[milesh]

Take battery out then put if back after 5 minutes. try to turn on. If not you have to hard reset it.

press and hold Green (call) key + Red (end) key + Camera key while turning your phone on. Release those three key when phone shows Nokia logo.

Hard reset will erase all your data on phone memory.

[rey_jefferstone]

I have been trying for few times..And it just show white blank screen..And suddenly black..Then white again.Black again for few times and not showing nokia logo and it turned off..It's still have another options??? :{

btw, i installed this progam into "mass memory" so I think hard reset still not affect(deleting th program)right?

I think the system was broke down.Because I tried to install program that affect language..But the program I already signed it to "simbian signed online"

just for information..Is there any connection to this one?

[farby]

Just confirming... What was the battery status when you installed the programme ? Connect the phone for charging for about 15-20 minutes.. Then try to switch it on..

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[rey_jefferstone]

still lot of energy...my initials thought is battery too....but after i charging...not working as usual..

im sure the program that I installed IS affecting the OS..but how can i manage to get it as used to be?

if for the worst(T_T) must bring to services center...how i can backup my data?

is there someting a tools for doing this?

[farby]

It seems you have to visit the Nokia Care... and regarding the Data . its a BIG sorry if you have not taken a back-up..

P.S. Always take back-up at regular interval and / or when you install some new application / add data.. This can come handy in such un-forseen conditions..

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[rey_jefferstone]

well, it's still a way i can fix the problem by myself???

about the after formatting ,can i recover using a recovering program?

[farby]

Try if it gets ON without the memory card..

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[rey_jefferstone]

how i can remove the memory card?

it's internal memory card, right?

[farby]

Sorry I missed it.. It has internal memory only..

[rey_jefferstone]

so,if I bring my phone into nokia services center...

how long it's takes to fix it up? can I still have the guaranteed? because i just bought about 1 month ago..

*[and before that"matter" happen...it's lot of hang when i used it...i already update to newest  version but still sometimes 'hang a lot" '(can u tell me where the problem is?  so i know if the problem appear again)]

thx a lot for ur help

[farby]

It seems thats the last option left. It depends upon the Nokia Care branch,, how much time it may take.. My friend's Nokia X3 met with the 'White screen of death' phenomenon.. (yes..same as not starting...) and that was flashed within a few hours at Nokia Care here in Mumbai.

.. it will also depend how well equipped they are at your location. Less time if they can do it there and there.. more if they require it to send somewhere else to do the work.. Also the waiting list.. If there are many phones laying for repairs it may take longer..

As far as the warranty goes.. you should be able to get the benefit. But if its proved that the cause of the problem is installing illegal or incompatible software / application there may be an issue..

The hanging may be due to  non-compatible applications or system overloading..

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[rey_jefferstone]

yup i think is not non-compatible program because it already said that used for nokia 5800 and N97..

but my thought is, they still the same symbian OS right? so i installed it..

well then,thx for your assist....

and about my quote question..can u answer it?

[farby]

Not very sure about all possibilities.. but may be the RAM..

BTW how much free memory its showing ?

--------------------------------------------------​--------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star in Green Box...
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[rey_jefferstone]

as far as i could remember...

the mass memory is about 12G free

and

Ram maybe 7mb..

i dont know exactly about the ram...but the mass memory for sure...