[zopfan]

See below my mobile icon (to see my location).

And I'm sorry that I don't have much presence on social networking websites.

[chant]

Well get yourself on there, we can reach the masses from there.

Your location is stated with every post, so I suppose my previous message was made with out looking at your post. LOL

So are you not a computer programmer, or into computers as many indians? do you work for Tata?

I know I'm generalising but, but trying to ask if you are able to set up a website?

I'm a total computer novice, otherwise I would have set up a website- with a greter emphasis on the chat room.

Take care.

[uncleacid]

---

 After only 2 weeks my new nokia 6210 navigator just wouldn,t turn on, it was completly dead. I posted it back to the nokia service centre in Brisbane, with return postage satchel included. After 3 weeks of hearing nothing I rang them, only to be told yes my phone is fixed and ready for collection. I explained I,m in north queensland and the phone was surpose to be sent back to me, no problem they,ll mail it back they said.1 week later still no phone so I rang again,
this time I was told that my phone is repaired and their just doing final test on it prior to being sent back??Well that was it I snapped, I emailed nokia and complained about their service, their lack of replies to emails, and their failure to answer their phone calls.
Almost imediatly I got a reply from R at Nokia Careline telling me my phone has water damage and is not being repaired, just how did it go from being fixed ready to be picked up to having water damage and being un fixable.
Everytime you ring nokia you talk to a different person who has a different answer, its just a joke.
Seems nokia will stoop to anything so they don,t have to honor contracts.

Message Edited by kenken on 05-Feb-2009 11:41 AM

[tightbluejeans]

I have seen all the excuses here. Basically the manufacturers are say a "mobile" phone isn't fit for purpose.

Lame excuses such as sweat in your pocket or a drop of rain. There is moister in the Atmophere everywhere. If so called liquid damage is the cause then every peice of electronic eqqipment I have in my house would fail.

I think Manufacturers have a list  of excuses. Phones4u have their own repair centre, owned by them and it's the same old story. Either the phones are made for normal mobile usage or they are not. Simple as that. If it can't be kept in a pocket or stand a drop of rain once in a while then its not fit for the purpose it was made for. Cars have engine management systems , very complicated and very exspensive and you dont see them failing all over the show withthe excuse its liquid damage.

[zopfan]

Whenever anyone is dissatisfied with someone's unjust decision, he is always welcome by judiciary. And this fits to any and everybody.

Even Nokia may takes solace to courts.

So friends, stop whining and, if you think Nokia is treating you very unfairly (should ignore minor stuff), go to judicial system of the country. 

[mickh1]

How's about we throw this whole "Water Damage" thing in the air and say according to this, Nokia's "Water Damage" policy isn't wort the paper it's written on with regards to using the handset in the rain.

Look for the N73 having a shower Nokia test center video.

[bandofbrothers]

Personally I wonder how long this thread can go on !

[mccbleue]

---

bandofbrothers wrote:

Personally I wonder how long this thread can go on !

---

Maybe a good downpour will finish it off...

[sockatume]

You've got to laugh at the location of some of the "immersion" indicators on their phones. My N79 has one the size of a pinhead on the bottom left under the * key. Forget "immersion", that thing's going to be set off if a depressive ant weeps on it.

Anyway, I think it goes without saying that you shouldn't take this sort of **bleep**. Take the NCP or the company that sold you the handset to the small claims court and recover the cost of replacing or repairing, then forward the details on to Nokia. Eventually they'll get the message. In my experience some NCPs are absolute cowboys and will come up any sort of nonsense to justify voiding the warranty. (I sent my own sob story about this to Nokia and they didn't give me even one word of response.) I'm dreading taking my N79 in for something as simple as getting the XpressOn covers to fit properly, they'll probably try to blame that on user damage.

[sockatume]

I'm sure you'll all find this video incredibly amusing too. Supposedly Nokia handsets must be able to recover from 95% humidity in a sauna within two hours, and "should work fine when you need to take a phonecall in the rain", but they fail to mention that it'll invalidate the warranty.

[sockatume]

(Other types of damage the test phone must survive: 1.5 metre drops onto concrete, 15 stone weight across the front of the device, or a few hundred tumbles off a desk.)

[heart_br8ka]

water damage is definitly an excuse.... Im not happy with my nokia n95 that me and my partner purchased from 3G Australia, 6 months into the contract my partners n95 screen went blank and flicks on and off other then that the handset works fine, sent it away for repairs came back as water damage and 3 offered me an upgrade, I was Appauled so contacted ACCC they advised me steps to take which i have done and still no responce by 3 so have now filed a complaint with fair trading australia, then a month later MY n95 handset stopped working everything else on the phone works but the handset and i can only talk to people on loudspeaker, took it in to 3 they sent it away for repairs it came back today as...guess what....FN water damage...im disgusted in nokia and will never buy their phones again and will never recommend or use 3mobile australia again.

[nolimit966]

I have had this exact same problem with Vodafone and the repair center with my Nokia 5800. I had to have it sent off to have the Sim change code reset as i had forgot it and they sent it back saying its got water damage and now its totally broken, even though it was working perfectly in store the day i sent it away. Im extremely angry about this and personally think their repair center needs investigating. This is around the 10th case i have read about this exact same problem regarding Vodafone over the past week. The manager of the store also said/agreed that if i have sweaty hands it could of damaged the handset. I laughed.

[altidude]

similar issue here... 

sweaty hands, in and out of air-con office, humidity.... these are real life activities....

"water damaged" beyond repair... agree its a good way to tell you time to get a new phone cos we need to make more and sell more...

i have a 5800 with the same problem.. 2 months before the warranty is about to expire...

i suggest we start a "natural" corrosion thread for each and every model that has "water damage".... i think there will be surprising statistics.. (but probably not surprising for Nokia)..

cheers.. 

(location: Singapore)

[SergeiT]

Hi All !

I have the same problem with NOKIA 5530 in Estonia ( small country near Finland)

Outside temp is - 20 C, inside + 20

In one month a new phone is dead and the Nokia dealer reaction is the same :

Humidity indicator is "red" - warranty is not valid any more !

Can you imagine this **bleep**?

How can  I use it in Finland or Russia for instance where the outside temp might be - 40C ?!

That means they only sell as INDOOR handsets!?

I have used Samsung for last 5 years and now its a time to be back to that brand again.

I will never ever buy or recommend Nokia to any of my friends

The problems might occur in every handsets but I mostly  hate the attitude of Nokia - there is no any possibility to discuss or to have feedback. Just only a feeling that we are paying own money to get a headache.

[SergeiT]

By the way - it is a great opportunity for Nokia R&D and marketing team ! Let's develop special anti-humidity box ( as for cigars) for Nokia handsets and let's make a new 100 ultra-sophisticated applications for it's control via bluetooth ! You can increase your sales up to the roof ! This brilliant idea is for sale !

[SergeiT]

As you see this discussion lasts from 2008 ( at least ) . I dont think that Nokia R&D has no idea how to eliminate this problem. They just dont want to do that since it is a permanent money - machine: first you pay for the handset, after few months warranty is not valid - you have to pay again for repair ! Quick and dirty.......and absolutely legal !

[VivaLaZuzu]

i couldnt be bothered reading the whole discussion.

i just saw the first one and it said water damage.

i have repaired many phones that have been water damaged.

i use metholated spirits. it does the job 70% of the time.

and it has worked with most of the phones i have fixed. thats one solution u can use

other wise buy a new phone lol

[Billyk]

my boy has a 5800d , he has had it for 6months from carphonewharehouse and has been told the same thing, he even still had the cellophane cover on the face it was looked after that well.

i think this is some sort of con by nokia to cover up their design faults

[aussiegm]

Aaaagh - I have just become aware of all this - too late, as I'm now getting the same treatment from Nokia, too!!

My $750 Nokia E7 has just failed after 6 months (and no fluids damage of any kind) and yet Nokia are now giving me that excuse and saying the warranty is void.  Like hell!

After me kicking up a big fuss, their service centre manager has said they will refer the phone to a 3rd party, whose views they will act on. In other words, if the "3rd party" says it has fluids damage then they won't honour the warranty.  Hmmm - let's see what happens.  I'm very concerned given the attitude to date and after reading the various threads on the net (this is not the only one). 

Furthermore, the same Nokia service centre did something similar with my wife's Nokia E63 a few months ago, in that case denying her warranty claim because they said the phone had been dropped.  Except that it hadn't. 

But they make the bald assertion and you're left having to take them to a disputes tribunal.  They know most people will not go to that trouble.  My wife won't either but she's really annoyed that the phone failed so soon and that she wasted all that time taking it in plus they in effect call her a cheat (for claiming warranty).  So now she's just waiting for the new iphone and will buy that as soon as it comes out.  I can't see her ever going back to Nokiain this lifetime

Will let you know if Nokia do the right thing eventually on my E7.