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Bad Customer service

tonythestorm
New Member
tonythestorm
Posts: 1

Bad Customer service

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14-Oct-2010 06:59 PM

I have had Nokia's for the last 10 years and thought Nokias customer service would be as good as their phones, how wrong.

 

I have a 5800 Xpress under warranty and the touch screen doesn't work correctly. I first tried to book the online collection service, via ups, but the page locked out and wouldn't let me book a collection. I called nokia and talked to some country who assured me it would be collected by UPS on a specified day. This day came and went and no UPS. I called customer services and told i had to phone back the next day to get it resolved.

 

I called back and they still wont resolve the issue. They keep on saying they will book it for collection and it never happens.

 

Any advice as this is c--p service.

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