To be fair, I also used several Android devices and Blackberries, and the support also su***d big time E.g. my Samsung Galaxy S didn't connect to my Bluetooth car interface and Samsung just told me it's my or my car manufacturer's fault. I gave it away after 2 days only. Desire S death grip. LG weak signal reception. Motorola clumsy user interface. And every time ridiculous support or none at all! I have loads of examples like that.
The things that scare me about Nokia are:
they were very arrogant in the past and ALWAYS blamed somebody else for something not working on their phones. E.g. I went thru fires of hell to make Google mail/calendar/cantacts sync work on E52/E71/N97/C7/E72, and all they said over years was that they don't support Google - at times when this was very basic standard on any other platform (not only Android). I I have to say, Anna is their first OS where Google sync works without any problem. Even on the C7 some emails didn't get synched properly, and sometimes a contact update seemed to get lost.
What about all the other silly E6 issues, battery, vibration, notification - will they ever fix those? Why no communication?
And, how is this going to continue, with all Symbian developers being moved to a new company, and the HW guys having to focus on other platform phones? Is that going to improve? Or get worse? I am concerned, in particular after they announced to abandon the US market with Symbian (other markets to follow?).
Will Nokia stay "special" for stupid fanboys like me who tolerated all faults over years because their products were always different and often advanced? In which way? Will their new W7 phones be thinner, faster, more colourful, or in any other way be better than their competitors'? Will that make them attractive to me and as many others for Nokia to survive? I have my doubts. Even if they will be advanced in the one or the other way, the Samsungs and HTCs Apples will catch up/overtake in no time.
I think what Elop & friends did not consider was exactly that, how difficult it will be to stay "special", in times when electronic gadgets become more and more commoditized, new features getting copied in just a few weeks, and brand loyality is fading away. MeeGo would have given them a unique selling proposition in my opinion, even Symbian, with increased focus & speed, but.........
Support
