[pcfone]

I can't get audio (or, for that matter vibrate) notifications for incoming email messages in my Mail for Exchange (MFE) account. 

My phone is a Nokia E71-2 and I recently upgraded to firmware version 200.21.118 to see if that would cure the problem, but it did not.  I've checked the Profile settings and made sure that email notifications are turned on, but audio notifications still dont work.  For a while, I used Yahoo mail and the notifications seemed to work just fine for my Yahoo account. Unfortunately, I'm much more interested in using my MFE email account.  I thought that perhaps the settings only applied to my Yahoo account so I have deleted it from the phone.  The only active email account on my phone today is the MFE account - but still no audio notifications.

Any advice would be sincerely appreciated.

[vansharma]

Hi, Have you checked Menu > Settings > General > Personalisation > Tones > E-mail alert tone and Vibrating alert? See if those are on, it might help.

[joness9]

I get exactly the same problem. Everything is configured correctly but no audible or vibrating alerts for MfE.

SJ

[pcfone]

Yes, I have made the right setting on the Menu>Settings>General>Personalization>Tones> Email alert tone and Vibrating alert areas.  Still no audible notifications.

Very weird & a bit frustrating.

Thanks for the suggestion in any case.

[mrh5k]

I'm having the same problem with my E71-2. 

Firmware: 200.21.118

RM-357

I found this thread after googling about the problem. Sureliy not all of us are mistaken. This is definitely a BUG. I don't understand how this could go unnoticed for so long? This phone is designed to compete with the BlackBerry line of handsets; for the E71 not to have vibrate/sound alert when an email is received is unacceptable.

FIX IT PLEASE.

[dwagner003 · Accepted solution]

I am not sure if this will work for you guys since I am in the US, but I think I figured out the issue. You need to change the settings for the home screen to alert you when messages arrive in the Mail for Exchange section.

To do this:

Menu > Settings > General > Personalization > Home Screen > (Make sure Home Screen is ACTIVE) Mode Settings > Home Screen Applications > E-mail 1 Notification > Select Mail for Exchange

That should work.

[joness9]

It works, thanks very much.

So it appears you can't have an audible notification without having an email link on the home screen - surely a bug?

SJ

[pcfone]

Dwagner003,

Thanks a bunch!! I'm a US user as well and your advice worked perfectly.  Kudos!!

[macmerlin]

Hi,

I have the same problem with my audible alerts for email notification with my e71.  I've made the changes as suggested and I still don't get a tone.  Am I missing something?? 

could you please help