[J_Florencio]

This post is for NOKIA personnel only.

Recently Nokia has begun selling a new model of the E series. This is the E72.

The benefits of the new E72 model Hardware level are better than other models including Blackberry, but this model has many problems.

Two telecommunications engineers and two computer engineers, we have spent over 160 hours to check the E72 model.

The conclusions we have is that the E72 model is not valid for sale.

The phone has a disastrous software, just worked and highly unstable.

We ask that NOKIA shortest time possible, develop a new version of firmware in order to remain market leaders.

[sanderxpander]

While I agree with you that the E72 software is somewhat buggy, being an owner myself, a post like yours is worse than useless. Firstly because this forum is NOT an official line of communications to Nokia, but a user to user discussion platform, which makes any address "just to Nokia" moot by definition. Secondly, Nokia by now, even assuming that they weren't at launch, is well aware of the issues with the software. Thirdly, if you are all four self declared experts in the field, having spent hours upon hours of research on the phone, why can't you come up with anything more constructive than "it sucks"? Such as a comprehensive and detailed list of the bugs you've encountered, and the way to reproduce them. Instead, you're wasting the time, effort and essentially money of everybody who comes here looking for a solution, as well as the moderators of the boards and any Nokia techs who might happen to be scouting for bug descriptions or actual problems to fix. /rant

[Kendoji]

Haha looks like the OP got comprehensively pwned there.

It's true though - sounds like you could give a lot of useful feedback directly to Nokia.  I'm sure they're aware of all the issues already, and are probably well into the development and testing cycle for the next firmware release, but constructive feedback can never hurt.  Second of all, you can always post your detailed findings here.  I disagree with the poster above that these forums are only for peer to peer discussion - one of the key reasons companies set up corporate communities (apart from call deflection) is to gather product feedback.  Nokia product managers will certainly be scanning these forums regularly.

[sanderxpander]

i agree, actually. I hope and somewhat assume that Nokia techs and marketing people do read this stuff. This forum is hardly the most direct way to contact them though - quite the opposite. You CAN however expect users to react 'cause that's more or less the way this forum works. Posting something like the original poster did is just going for maximum drama and makes me instantly doubt any claims he makes about his level of expertise, ESPECIALLY considering the fields he claims it in.

[J_Florencio]

1º Nokia use the forum as the main source of data to check the firmware and to hear public input.

2º The problems encountered by me, have already been reported earlier in this same forum.

3º Most of the problems reported by the community, have been checked by me and are real problems.

4º The problems reported by phone to Nokia, are not recognized by the staff of NOKIA as such problems.

I still think that the E72 model is not valid for sale and firmware that incorporates a real disaster.

[Quartz_76]

Hi J. Florencio.

I totally agree with you. I think Nokia uses most of the information the forum for new firmware revisions.

[Bl4ckknight]

Hi, I'm a new owner of Nokia E72,  when I bought it last December, There were only good news about the E72 that I heard of, so there you go, I got myself one.

But luckily I haven't experience some problems that was listed in earlier discussions such as :

- space bar causes hang,

- Whenever u restart ur phone most of the times u lose your email setting.

but unfortunately, I do experience the other problems, such as :

- browsing always pops up error :Web error : memory full, please close some applications. while the only app that running that time was the browsing. and the other errors.

- Contacts shortkey does allow u to add new contact after long hold,

- In Opera 10 Browser u cannot use 'U' it only uses *

- etc

And for 1 of the problem with the quickoffice (inserting a photo), my girlfriend found the answer, I hope this will help Nokia's developers.

We found the problem when inserting a photo that was taken by the E72 camera which is by default set to 5MP, and it shows up only as lines, we tried to resize the photo to 3MP and then insert it again and alakazam... it works, it shows up just fine.

So now, I'm not sure whether it is a firmware problem or it is the quickoffice that can't handle photo with high resolution.

[Kendoji]

Yep, no major problems here either, apart from the 'memory full' error which is the only one that really bugs me (especially when the browser is the only app running!).

[twopuds]

I hate to sound smug but I've had no major problems at all, and have not seen any of the space bar or memory full issues, the only problem I now have is with the size limit on emails within exchange.

[sanderxpander]

---

J_Florencio wrote:

1º Nokia use the forum as the main source of data to check the firmware and to hear public input.

2º The problems encountered by me, have already been reported earlier in this same forum.

3º Most of the problems reported by the community, have been checked by me and are real problems.

4º The problems reported by phone to Nokia, are not recognized by the staff of NOKIA as such problems.

I still think that the E72 model is not valid for sale and firmware that incorporates a real disaster.

---

ad 1. Even regardless of whether I agree with that, you did not actually give any input, you just said "the firmware sucks". 

ad 2. So you actually admit that the reason you did not give any constructive feedback is that you don't HAVE anything new to report! Even with all your expertise! Us lowly regular folks must've been pretty "lucky" finding all the bugs without an engineering degree then.

ad 3. Ahahahahaha NOW I get it - the bugs are only bugs when YOU have checked them. I didn't realize that my hanging spacebar would not be considered a valid bug until you said so. 

ad 4. I don't really know anything useful to say about this, other than that it's simply not true. Besides, you could always email them, if you want only them to read what you have to say. Although I doubt they would have been able to do anything useful if you had mailed them what you posted above, since you don't actually state any problems or ask any questions. Pardon me for not believing they will actually stop selling thousands of phones all over the world based on your opinion.

[Kendoji]

I'm not sure flaming people is entirely constructive either.

[twopuds]

@sanderxpander

LOL

[sanderxpander]

---

Kendoji wrote:
I'm not sure flaming people is entirely constructive either.

---

I was afraid someone was going to point that out  

But honestly, don't you agree that there are way too many threads saying "this or that phone sucks", without adding anything useful? Even if someone posts "my spacebar hangs" for the tenth time, at least they have a problem to report. It gets old quick to read some expert or business professional's outrage about the money he spent (which the latter can claim back from taxes, by the way) and "teh phone sux!!1lol". It doesn't help anybody and it clogs up the forum. That said, right now I'm adding to it, so I'll give it a rest.

[Kendoji]

Oh yes, I agree with you in principle.  What I find the most frustrating, though, are the overly dramatic threads (this isn't one of them) which talk about hiring lawyers and organising mass boycotts to bring the evil Nokia empire to its knees.  Those always trigger my inner Nokia apologist.  

Message Edited by Kendoji on 11-Jan-2010 03:26 PM

[jdc1203]

I had to send my phone back.  The caller on the other end had an echo so bad it made the phone useless.  It only did it when I used the units microphone.  I tried everything but with no luck I sent it back.  I also had some problems as most but nobody seems to say anything about the echo problem?  Was that just a bad unit or part of the firmware problem?  Waiting for a firmware upgrade before I order another one, so it's back to the E71 for now. 

[Princeszh]

sorry for bad english before..

Previously, i think to buy nokia e72..

because of that, i search information about nokia e72. Then i read this post.. many e72 users talking about the disaster about e72.. that make me confused and thing twice to buy it.. So i want to ask, is all of that is true..? and is that e72 really worse..? thanks before for the advice..

[Lothlorien]

In my opinion, Nokia's quality-control procedures are in need of improvement. Possibly, there's too much emphasis on getting the latest gadget out and too little on making sure that the customer gets a good experience with his or her new device. The 'dead spacebar' problem on the E72 was a bad error - whether it's been 'cured' by the software update only time will tell.

That being said, I like the E72. It's fast, has a good keypad (though it takes time to get used to if you're new to Nokia smartphones), does messaging well, gets and holds signal acceptably, and has good sound quality on calls. It's also very thin and has good battery life in 'normal' use. Mine was delivered without documentation, a mistake that HTC didn't make.

If you want a 'real' keypad, as opposed to a 'virtual' on, and a pretty versatile smartphone, the E72 is fine.

[kenoki]

This is a new model of e series, a bit of patience will help Nokia guys to fix the bugs. i have own my for 2 months now and only came across the space bar hang. I tend to believe E72 is till the flagship of E series Though most importantly nokia guys needs to speed up new stable firmware update for it to remain a status phone.

[Bernd12345]

Me, like probably most people bought an E72 after using an E71 which was probably Nokias best phone ever! And that is why the frustration is just sooooo BIG. I am still considering buying an new E71 now and forget the E72 adventure.

Now new E72 SW available now. I just installed it. And WOW, you dont loose all your settings anymore when doing an upgrade!

However, for me until now it only solved one Email for Exchange bug (still no HTML view for Exchange server 2003:-().Is there a release-note what this SW actually fixes?

I still have all the other issue:

• Is it possible to get back the intelligent automatic capital letter writing of the E71? Somebody with a QWERTY keyboard is used to press the shift key when writting a capital letter. Now I again get a small one after a dot (.). Arrrgh! The E71 had such a clever solutions for this!
• Umlaut using the Sym-key: Why is the ü not the first one anymore like in the E71:-( ?
• SIP settings using a Gizmo account are 100% equal to the E71 do not work on the E72. Registration failed (always)
• The navigation button stops working in the airplane due to pressure reasons. Am I the only one with that issue?
• Can you switch off the Navigation button blinking light? It is so bright, that I have to remove the phone from the car set in the night.
• GPS connection rarely works (yes, even outsite)
• Nokia Maps still crashes very often after especially after selecting an address from the contacts to navigate there.
• The build-in pop3 email client still addresses the APN directly instead of using the destination pool. Is that by purpose?

The first two points are the main reason to go back to the good old E71. Will that be ever 'fixed'?

I doubt it...

[puasho]

In actual fact, it works instead: you get capital leter after a dot and a space (new sentence) , or after an enter (new paragraph). After a simple dot (no space after) you, correctly, don't get capital.