[kvirtanen]

Hi there,

Please make this super quick test and if possible, please report back with some additional details. This will be greatly appreciated! I have got mixed results of this test.

How: Activate Offline Mode (press the power button and choose Offline Mode) and see if it locks your phone behind the Security Lock Code (the default password for unlocking the phone is 12345). That is, the same result as choosing 'Lock Phone' from the aforementioned menu.

Then please report back your phone's behavior. In addition, please include:

0. Did it lock? Yes/No

1. Your firmware information (write *#0000* on standby screen)

2. Your product code (it's behind the battery I'm afraid, but this information is very important.. pretty please?)

3. Have you changed your default Security Lock of '12345' to something else? Yes/No

(4. subscribe to this thread )

[loopy]

0   yes

1   200.21.118     

2   0559572

3   yes

Message Edited by loopy on 12-Mar-2009 09:02 PM

Message Edited by loopy on 12-Mar-2009 09:04 PM

[kvirtanen]

---

loopy wrote:

0   yes

1   200.21.118      it's *#0000# on the home screen b.t.w.

2   RM-346

3   yes

---

Thank you so much for taking the time to answer..! About the product code, it's not actually the "RM-346", but a 7-digit code behind your phone's battery. This information would be really important in comparing the results. If you could quote your own post (or edit it) and add the product code, I'd appreciate it very much.

Thank you once again.

Message Edited by kvirtanen on 12-Mar-2009 09:03 PM

[loopy]

I've corrected it in the original post

[kvirtanen]

Late addition to describe the reason for the poll a bit better: The reason for asking this information is that on some E71s the Offline Mode also puts the phone to lock mode - in some it doesn't. To me the Offline Mode is equivalent to a "Flight Mode" and thus shouldn't be combined with the lock mode (many other Nokia phones don't behave this way). There's a separate option right below the Offline Mode for locking the phone.

I've contacted Nokia Customer Care and they say the locking doesn't happen and there must be a 3rd party software conflict of some kind. They even tested it with their own E71 phone. So, according to them, the locking should NOT be happening. 

I recently did a 3-button hard reset, didn't restore any backups, and the 'feature' is still there.

By having your firmware version and product code in addition to your user experiences it'll be easier to pinpoint if the locking is restricted to certain regions / phone models / firmware versions. I'll relay this poll to Nokia for their evaluation.

Thanks to all who've helped! Let's help out Nokia by debugging the E71 by ourselves and making it even better

Message Edited by kvirtanen on 12-Mar-2009 09:14 PM

Message Edited by kvirtanen on 12-Mar-2009 09:20 PM

[kvirtanen]

I'll add my own phone to the poll:

0   yes

1   200.21.118     

2   0558783

3   yes

[lucky15]

0. No

1. 100.07.76

2. 0569371

3. Yes

[kvirtanen]

Here's the information I got from my friend (he's not a member of this forum):

0 Yes
1 100.07.76 08-06-2008 RM-346 E71-1(2)
2 0558783 (Grey Steel)
3 Yes

Message Edited by kvirtanen on 13-Mar-2009 12:47 PM

[keith1200rs]

0 No

1 110.07.127

2 0568325

3 yes

[redshark313]

0.  No

1.  200.21.118

2.  0569132

3.  No

[megirgin]

1. Yes.

2. 200.21.118. RM-346. E71-1. (202.06)

3. 0567385

4. Yes. My lock code is 5 letters.

[kvirtanen]

OK, halt for a second people, possible solution/explanation ahead. I'll need feedback from you that will possibly render this poll unnecessary.

So, those people who DO experience phone locking after accessing Offline Mode (you answered Yes in the first question), DO YOU HAVE REMOTE LOCK ENABLED (Tools > Settings > Security > Remote Lock)?

Alternatively, if you have Remote Lock on and DO NOT 'suffer' from this Offline locking, please report back.

That's about it. If I get even one instance where this workaround doesn't work, I'll open up the poll again.

Long story short: I did some digging and found out that disabling Remote Lock made my Offline Mode "normal" again. I still don't know if it's a particularly good feature or if it's a bug, but it seemed to work. The downside is obviously the lack of Remote Lock for me. I'm currently waiting for an answer from nokia to confirm this.

They told me to format my phone or leave it to the Service Center, so I'm having a feeling that they didn't know about this either. Or it's written in their script or something..

In the mean time you can help me and this poll to report this small detail to all of us

Message Edited by kvirtanen on 15-Mar-2009 11:24 PM

[mgoksoy]

1. no

2. 110.07.12

3. rm346

4. no

[loopy]

Now that does make sense.

I disabled the remote lock and it was fine.

I can't say it's a bug though, more like a feature.

If someone stole your phone, they could just go into offline mode and your remote lock message would be useless.

They swap the SIM and voila! One phone scored. This way it wouldn't be so simple.

For that feature, I'm willing to put up with having to unlock it when I go into offline mode.

[kvirtanen]

You're absolutely right! I'm glad we got to the bottom of this Now, just to be sure, does your phone for example work in the way mentioned above?

EDIT: Sorry, misread your post! So your phone works normally now

Message Edited by kvirtanen on 16-Mar-2009 08:26 PM