[vatsalasher]

Hi,

Auto Profiles does not work for me. I have upgraded my firmware to ver 23.

When reached out to Nokia Email Care - receive a strange reply  pasted at bottom.  I fail to understand when the App has been provided by Nokia and why they are suggesting that the app is not recommended !!!

Follow up on Telephone at Nokia Care - i am recommended to uninstall the app & buy it from the ovi store!!

Can someone help ? I hope the experts like "Physcomania" on the forum read this and help me resolve.

Copy of the Response from Nokia

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"Thank you for e-mailing Nokia Care.

This email is in reference to application functionality for Nokia E72. We regret the inconvenience caused. You may kindly note that Nokia does not recommend its customers to use third party applications as it may affect the optimal performance of the handset. We request you to contact the application vendor for further assistance in this regard.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Karthik N

Nokia Care

[] (http://www.ovi.com/services?cid=EMC-CC_nov_09&user_id=1-IN)

 -----Original Message-----

From: XXXXXX@gmail.com

Sent: 25/02/2010 11:32:56 PM

To: contactcentre.india@nokia.com

Subject: WebForm Automated Email

[Email address:XXXXXX@gmail.com] [Salutations:Mr.] [First name:XXXXXX] [Last name:XXXXXXX] [Country:INDIA] [Language:English] [Gender:M] [Contact topic:Nokia services and software] [Contact subtopicther services or software] [Message:Hi, I am unable to use an app called as Auto Profiles. I have upgraded to firmware ver 0.23.when selected the app return to the app menu screen. Pls suggest remedy (other than taking it to nokia care)] [Phone model:E72]

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[xbin]

I would reply to Nokia telling them that the software was pre installed and is not 3rd party as far as you are concerned - it is pre installed on many but not all E72's.

Also have a look at this thread /t5/Eseries-Devices-and/E72-change-profiles-at-set-times-during-the-day/m-p/604085

- BestProfiles comes recommended

[vatsalasher]

I did that only to get a more stange reply....

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Thank you for e-mailing Nokia Care.

This email is in reference to application functionality for Nokia E72. We regret the inconvenience caused. As per our earlier e-mail communication we request you to kindly contact the application vendor in order to have the application working.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Smitha

Nokia Care

---

They are asking me to buy the app from Ovi Store when contacted on phone !  Thanks for your input & the link.

I do hope some experts on the forum will help  me resolve.

[xbin]

Don't ya just love the responses from 'Customer DON'T Care' departments

I would forget Nokia for now and tell all to the vendors at support@symbianguru.com. Their web site is http://www.symbianguru.com. The latest version is 3.2 and is free for existing users which to me would mean you qualify for that if you don't already have that version.

[vatsalasher]

Hey Thanks. I have tried that as well

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-----Original Message-----
From: Vatsal Asher
Sent: Friday, February 26, 2010 6:22 PM
To: 'support@symbianguru.com'; 'contactcentre.india@nokia.com'
Subject: FW: Nokia - Vatsal Asher - E72 Application Download

Hi,

I am a e72 user from India. With the phone Auto Profiles came in bundled. It does not work. I spoke to one Ms XXXXX at the Nokia Helpline today. She has suggested that the app should be uninstalled and then reinstalled.

The question I have is that would I have to pay & register for the app ? or will it recognize my device IMEI and auto register it for free ??

Pls revert.

Regards,

Vatsal

---

I have even written to the parent company

From: Vatsal Asher
Sent: Saturday, February 27, 2010 1:02 PM
To: 'kshpunt@5pro-software.com'
Subject: From Nokia India - Vatsal Asher - E72 Application

Hi, Konstantin Shpunt

Greetings ! I am writing to you as advised by Nokia India.

 In brief, need your support as Auto Profiles which is pre-installed on my e 72 is not working.  We have been asked to uninstall & reinstall the application. Request pls give a link to download the application so the same can be reinstalled.

Regards,

Vatsal

From: contactcentre.india@nokia.com [mailto:contactcentre.india@nokia.com]
Sent: Saturday, February 27, 2010 10:07 AM
To: Vatsal Asher
Subject: Nokia - Vatsal Asher - E72 Application Download

Dear Mr. Asher,

Thank you for e-mailing Nokia Care.

This email is in reference to application functionality for Nokia E72. We regret the inconvenience caused. As per our earlier e-mail communication we request you to kindly contact the application vendor in order to have the application working.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

XXXXXX

Nokia Care

---

and am awaiting a response. Lets hope someone will read this and revert.

[xbin]

Yes, you have done all you can so far.

I am surprised no one else here has not picked up on this one yet !!! Anyone???

[djoe001]

hi

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i have the same prob. the app was pre-installed, approx four weeks after purchase stopped working. doesnt open. the local nokia store doesnt know/ care. i didnt uninstall `cause i dont know if the re-install jar is available as freeware now, or i`ll have to pay to get it.some guru out there- can you help?