[kalicouk]

Don't lose heart.  If only because you're not alone.  I have exactly the same problem and have tried everything, but always get the same result:

Nokia E72 screen goes blank.

The NSU reports that it has lost connection and suggested disconnecting the USB cable, rebooting the phone then reconnecting.

The only way to recover is to remove the battery from the phone.

Of course, prior to that message from NSU, it tells you not to disconnect the USB cable or the skies might darken!

Flip, it's annoying!  Has anyone found a solution yet?

I would update via the handset, but it doesn't have the server profile settings and when I try to put them in, it tells me that the Server ID of 'Nokia' is already in use!  But I sure cannot find any other profile to be able to delete it and start again.

Help!

[kalicouk]

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cnlifeasitis wrote:

I ended up resetting it to Factory Settings and then put my latest backup on my phone to try and restore it back to normal and just move on.

The problem now is that the phone doesnt work the same way.  Its really clunky and takes much longer to do the tasks and access the programs which it once did so quickly.

I'm on a business contract with T-mobile uk and the best thing they say I can do is to get a replacement one sent out to me.  The problem here is that the e72  I bought was boxed new and was only a few months ago - if I send it back, theres a chance I will get a refurbed one.

And to think - I was perfectly happy with my ugly albeit super reliable Nokia e61.

I may try the Revo suggestion - love that program.

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Have you done this and had any success?

Like you, I loved my E61 - bullet proof!  I'm not loving this E72 in the same way.

[kalicouk]

Right, I have found a solution which says a lot about the problem of the phone appearing to disconnect when trying to update to the latest firmware version.

Quite simply, it doesn't disconnect.  There is a problem if that is happening for you.  Obviously!

I tried everything on my laptop to solve this issue and in the end tied it from another machine.  I installed NSU fresh (it hadn't had it on before, not Nokia PC Suite) and when running it, it became clear that it was downloading the latest update (200 MB) fresh.

I'm not sure how the installation on my own laptop was working, but it clearly wasn't downloading the 200MB update file every time I tried it.  And that was despite uninstalling NSU, cleaning the registry and re-installing it.

Does anyone know where it stores this update file?  Maybe it is possible to manually delete it and try again, which might work.

Incidentally, if your E72 screen goes blank in the early seconds of the update procedure (when you run NSU and agree to update to 31.xxx) then there is something wrong.  When I tried that on the new machine, the phone stayed on for pretty much the whole time and certainly whilst it downloaded the 200 MB update.  It did re-boot the phone and when it restarted (only took a second or two) it mentioned the new version on the (darkened - i.e. no backlight) screen and also mentioned a test phase.

I suggest that if you have the problem where you run NSU, it tells you that there is an update available (in my case from 21.xxx - can't remember exact version) and you choose to update, followed by the phone screen going blank and getting the message that you should disconnect the USB cable, reboot your phone and reconnect, before clicking OK to try again, then you have a problem.  The giveaway is that you have to not only disconnect the USB cable, but also then have to remove the battery to be able to reboot the phone

If that is happening for you, no matter what you try, I suggest that you don't waste any time trying to uninstall and reinstall the NSU and such like, but just try it from a new 'clean' machine.  Unless someone knows which file to delete to force it to re-download it.  But even then I suspect that might not solve the problem.

The only other difference I know of is that the problem machine was Windows Vista and the one that worked was Win XP.

Hope that helps someone.

[hadimassa]

Sometimes, firewall, antivirus and network interruption cause problems.