[rangdrol]

Nokia care centre in Singapore did not replace keymat and could not provide any solutoin. Sad.

[guiyelopez]

in argentina doesn't have idea about the problem. They said that is just a design "problem", they can't do nothing....

[vladtheactor]

Hey guys,

The new keypad is available in Romania - Nokia Belle, also.

Please have a look at the picture attached.  

[davedds]

Does anyone know if the keymat and navikey can be purchased from nokia or other suppliers. My e6-00 is not in the country of origin and I have no warranty coverage localy in the USA. So I rather just buy it and replace it myself. I have replace screens and many other componets on 5800, E72, and many more devices... So I am not afraid to take the phone apart...

Thanks!!!

[Pioter]

E6-00: New Keymat available for fixing problem notification light E6-00 (RM-609) Presentation This bulletin contains instructions to repair a problem with the notification light is too low. the bulletin Identification of fault or service: Customer complaints that the notification LED on the phone (which flashes under the control key) is too low and can not be noticed. Repair instructions: Replace a new keymat with a patch (see NEW CODES KEYMAT table below) on the phone customers. The new keymat a square visible in the navi-key, which is translucent and improves the visibility of lights notification (see image below for reference). The repair can be done under warranty. Affected parties: New parts keymat (codes below) must be taken into use immediately. Old Keymats should not be used any more! Keymat new codes: Item Description Part I0001 9793N04 KEYMAT ASSY ENG 2 QWERTY COMMON BLACK I0001 9793N05 KEYMAT ASSY ENG 2 QWERTY COMMON SILVER I0001 9793N06 KEYMAT ASSY ENG 2 QWERTY COMMON WHITE I0001 9793N07 KEYMAT ASSY 2 BLACK FRENCH AZERTY 9793N08 KEYMAT ASSY I0001 FRENCH AZERTY 2 Silver I0001 9793N09 KEYMAT ASSY 2 WHITE FRENCH AZERTY 9793N10 KEYMAT ASSY I0001 QWERTY-Serbian CRO-SLO 2 BLACK 9793N11 KEYMAT ASSY I0001 QWERTY CRO-SLO-2 Serbian MONEY 9793N12 KEYMAT ASSY I0001 QWERTY CRO-SLO-2 Serbian WHITE I0001 9793N13 KEYMAT QWERTY CZECH ASSY 2 BLACK I0001 9793N14 KEYMAT ASSY 2 QWERTY Czech MONEY I0001 9793N15 KEYMAT ASSY 2 QWERTY Czech WHITE 9793N16 KEYMAT ASSY I0001 QWERTY DAN NOR-2 BLACK 9793N17 KEYMAT ASSY I0001 QWERTY-DAN NOR MONEY 2 9793N18 KEYMAT ASSY I0001 QWERTY DAN NOR-2 WHITE 9793N19 KEYMAT ASSY I0001 QWERTY SWE FIN-2 BLACK I0001 9793N20 QWERTY KEYMAT ASSY FIN-SWE 2 MONEY I0001 9793N21 QWERTY KEYMAT ASSY FIN-SWE 2 WHITE I0001 9793N22 QWERTY KEYMAT ASSY BLACK GERMAN 2 9793N23 KEYMAT ASSY I0001 QWERTY GERMAN 2 Silver I0001 9793N24 QWERTY KEYMAT ASSY WHITE GERMAN 2 I0001 9793N25 QWERTY KEYMAT ASSY BLACK HUNGARIAN 2 9793N26 KEYMAT ASSY I0001 QWERTY HUNGARIAN 2 Silver I0001 9793N27 QWERTY KEYMAT ASSY 2 HUNGARIAN WHITE I0001 9793N28 QWERTY KEYMAT ASSY 2 ITALIAN BLACK I0001 9793N29 KEYMAT QWERTY ITALIAN ASSY 2 Silver 9793N30 KEYMAT ASSY I0001 QWERTY ITALIAN WHITE 2 I0001 9793N31 KEYMAT ASSY NAM Qwerty 2 BLACK I0001 9793N32 KEYMAT ASSY NAM Qwerty 2 MONEY I0001 9793N33 KEYMAT ASSY NAM Qwerty 2 WHITE I0001 9793N34 QWERTY KEYMAT ASSY BLACK PORTUGUESE 2 9793N35 KEYMAT ASSY I0001 QWERTY PORTUGUESE 2 Silver 9793N36 KEYMAT ASSY I0001 QWERTY PORTUGUESE 2 WHITE I0001 9793N37 KEYMAT ASSY 2 QWERTY SLOVAK BLACK 9793N38 KEYMAT ASSY I0001 QWERTY SLOVAK 2 Silver 9793N39 KEYMAT ASSY I0001 QWERTY SLOVAK 2 WHITE I0001 9793N40 QWERTY KEYMAT ASSY BLACK SPANISH 2 9793N41 KEYMAT ASSY I0001 QWERTY SPANISH 2 Silver I0001 9793N42 QWERTY KEYMAT ASSY WHITE SPANISH 2 I0001 9793N43 QWERTY KEYMAT ASSY BLACK 2 SWITZERLAND I0001 9793N44 KEYMAT ASSY 2 Silver QWERTY SWITZERLAND I0001 9793N45 QWERTY KEYMAT ASSY 2 SWITZERLAND WHITE I0001 9793N46 KEYMAT ASSY 2 QWERTY TURKISH BLACK I0001 9793N47 KEYMAT ASSY 2 Silver QWERTY TURKISH 9793N48 KEYMAT ASSY I0001 QWERTY TURKISH WHITE 2 I0001 9793N61 QWERTY KEYMAT ASSY 2 BLACK ARABIC I0001 9793N62 QWERTY KEYMAT ASSY ARABIC 2 Silver I0001 9793N63 QWERTY KEYMAT ASSY ARABIC WHITE 2 I0001 9793N64 QWERTY KEYMAT ASSY BLACK THAI 2 I0001 9793N65 QWERTY KEYMAT ASSY SILVER Thai 2 I0001 9793N66 KEYMAT ASSY WHITE QWERTY Thai 2 I0001 9793N67 KEYMAT ASSY 2 TW QWERTY CHINESE BLACK I0001 9793N68 KEYMAT ASSY 2 TW QWERTY CHINESE MONEY I0001 9793N69 QWERTY KEYMAT ASSY WHITE CHINESE TW 2 I0001 9793N70 QWERTY KEYMAT ASSY FARSI BLACK 2 I0001 9793N71 QWERTY KEYMAT ASSY FARSI 2 Silver I0001 9793N72 QWERTY KEYMAT ASSY FARSI WHITE 2 I0001 9793N73 QWERTY KEYMAT ASSY 2 HK CHINESE BLACK 9793N74 KEYMAT ASSY I0001 QWERTY HK CHINESE 2 silver 9793N75 KEYMAT ASSY I0001 QWERTY HK CHINESE WHITE 2 I0001 9793N76 QWERTY KEYMAT ASSY BLACK GREEK 2 I0001 9793N77 QWERTY KEYMAT ASSY GREEK Silver 2 I0001 9793N78 QWERTY KEYMAT ASSY GREEK WHITE 2 I0001 9793N79 QWERTY KEYMAT ASSY BLACK HEBREW 2 I0001 9793N80 QWERTY KEYMAT ASSY HEBREW 2 Silver I0001 9793N81 QWERTY KEYMAT ASSY HEBREW 2 WHITE I0001 9793N82 QWERTY KEYMAT ASSY BLACK RUSSIAN 2 9793N83 KEYMAT ASSY I0001 QWERTY RUSSIAN SILVER 2 I0001 9793N84 QWERTY KEYMAT ASSY WHITE RUSSIAN 2 9793N85 KEYMAT ASSY I0001 QWERTY CHINAPRCSEAP 2 BLACK I0001 9793N86 KEYMAT ASSY 2 Silver QWERTY CHINAPRCSEAP 9793N87 KEYMAT ASSY I0001 QWERTY CHINAPRCSEAP 2 WHITE

[davedds]

@ Pioter, Thanks for the info...

Now anyone source for the parts??? (the new keymat)

[Pioter]

The above bulletin is a Google translation. The original can be found at http://www.deblocage-gsm-gratuit.com/2011/11/e6-00-nouveau-keymat-disponibles-2012.html

[skyleth]

Incredible!! I've just came from a Nokia Care (El Corte Ingles, Seville, Spain) and they say that the phone has no problem at all, and in any case, is a software issue, to save battery!! I can believe how unprepared they are!! I have sent an email to Nokia Spain asking for repair. Waiting for the answer

[FIRASALSHABIBI]

Hi Jerre 123,
I'm living in Belgium too,
Can I get Nokia care point contact details?
Waiting for your reply,
Thanks,
Firas Al-Shabibi.

[FIRASALSHABIBI]

@Jerre 123,

I'm living in Belgium too,

Can I get Nokia care point contact details?

Waiting for your reply,

Thanks,            

            Firas Al-Shabibi.

[Jerre123]

Hi Firas,

I found the nokia care contact from the website. They have several centers all over Belgium. I still have to contact them to the keyboard change and they need to chech my front speakers wich is not giving a crisp sound anymore.

[FIRASALSHABIBI]

Hi Jerre,

Thanks for your reply,I thought you did it already,because I was willing to contact them (the same center you fix yours with),they will change the keyboard for the notification light?

[Jerre123]

Hi Firas

I beleave they change the whole keyboard but I'mnot sure. I will contact them soon to make sure they can get a keyboard for my color. I'll update if i get more info

[rangdrol]

---

rangdrol wrote:
Nokia care centre in Singapore did not replace keymat and could not provide any solutoin. Sad.

---

Nokia care centre in Singapore has replaced a revised keymat.

[Nostos]

I contacted Nokia Greece and they prompt me to go to the nearest Nokia Store in order to replace the keymat.The device is under 2-year warranty so the replacement is free of charge.I have already handed in the device.The man on the Nokia store told me that it will be ready in 8-10 working days.

[guiyelopez]

I spent ONE month waiting for Nokia change my keymat, but instead they re install the firmware and did phone checks, no more. I still without notification light.

No more words

[hashanga]

I was a E71 user. Very frustrated with this notification light issue. Should contact Nokia Care.
Can anybody say if I have to return this to the country I purchased the phone? Wouldn't any Nokia Care in South Asia do ?

[hashanga]

Do I have to send my phone to Singapore where I purchased it? Wouldn't it be enough to send it to the local Nokia Care in Sri Lanka?

Thanks

[Rodenv]

Nokia Care here in the Philippines replaced my keymat.

It took me 3 weeks for the keymat to be replaced. Now I'm a happy camper with my E6.

It got a nice bright notification light now.

[BellX_1]

Got my E6 back from Care center after 3 weeks, keymat appears to have been replaced, but with the EXACT SAME type, so the problem isn't solved.