[stason99]

Hi there.

   My E51 came new with firmware 300.34.56 . And since I started using the phone I always have a New Voice Message icon after a phone restart while there are actually no messages.

  It is a very bad bug because I don’t really know if I actually got a new voice message or not.

I don’t want to upgrade to firmware 400.xxx   yet because I’ve heard it has lots of bugs.

Please, advice ! 

[jimmyireland]

have a look in sim messages read or delete them

[thundertiger]

I read on another thread where someone was having a similar problem with their phone.  What was suggested was to leave a voicemail for yourself, then go into your voicemail as normal and delete it.

Couldnt hurt to try.

[stason99]

jimmyireland ,

Do you mean SMS messages? How do I read SIM text messages? I think they are all stored in the phone when using E51.

thundertiger,

   It didn’t help.  After this “New Voice Message” icon comes up, if I call my voice mail box, it tells me: “You have no new messages in your voice mailbox”. Shortly after I hang up, the icon disappears.  It happens if I call either from my phone or from another phone and enter my password to enter mailbox….

If this is a common problem, how do people get along with it?...

Message Edited by stason99 on 25-Oct-2009 10:53 PM

[jimmyireland]

go to messaging options sim messages read or delete

[shuntfield]

The Voicemail Spool symbol (is that what you are talking about) is activated by a correctly formatted SMS message sent by your network operator.

Some networks provide the function to switch this to an alternate method. O2 and Vodafone UK allow you to select, the Spool (or on screen message alert they call it) a Text Message, or several phone calls back to your phone for a short period followed by a Text Message.

It could be an interaction with your network that is causing the message to appear. It might be worth checking your voicemail options (by phoning it) to see if the functionality of the indicator can be changed to an alternate method, this will then offer you some kind of area to start the diagnostic, either by ruling out the network or your handset.

Also if possible try your SIM in another handset.

As one of the other posters says, try phoning your handset and leaving a message, then access it and delete it, it could be something in the network thats causing it to appear.

I recall several years ago the Nokia 6230 had a similar problem with the Line 2 Divert Icon appearing for no reason at all. You could use a Divert Code on the handset to remove it.

Shunts...

[stason99]

THANKS to everyone who tried to help me here!

 

  Ok, problem seems to be fixed now. Not sure exactly what solved it, but here’s what I did:

I got a T-mobile branded phone (Nokia 6263) from a friend of mine (my provider is also T-mobile). I put my SIM into the phone – the New Voice Messages icon was there. I then reset the phone to factory settings (my friend didn’t care…). After that the icon was gone. I put my SIM back to my E51 and the icon was not there. Restarted the phone couple of times – no icon.  So… problem seems to be gone (so far ? ) .  So it seems like some SIM settings were incorrect and a factory reset fixed that.

Before that I called T-mobile and they tried to reset the voice mail box, which didn’t fix the problem. That’s when they told me to get a T-mobile branded phone (a test phone from a T-mobile store) with my SIM in it, and call them again so that they could get control over the branded phone, and investigate the problem. This is how I got the phone from my friend but there was no need to call T-mobile since the factory reset on the Nokia 6263 fixed my voice mail issue.

Probably I could reset my E51 with same success but I didn’t really want to do it.

Hope that helps others who have similar problems.