[walberswick]

hi there .. new memeber and couldn't see how to do a new post but I am SO hacked off at this "upgrade" fiasco ... I have tried a hard reset and that hasn't worked !! I am now considering contacting Nokia and asking for a new phone ... unless they get their act together and sort this out. I was using the internet radio at night to help me get to sleep and now this important function has gone !!! grrrrrrrrr. I agree with askbob .. the more complain the better. Let's get this sorted ... SOON !!

I have always been a supporter of the Nokia brand but I really feel let down by this ... and will have to consider using them in the future................

[ggpanta]

Add one more to the people that accepted the upgrade rendering the app useless.

:-(

Message Edited by ggpanta on 28-May-2009 03:22 AM

[mecool2008]

I'm having the same problem -- "Internet radio:Feature not supported"

To Nokia: please improve! 

---

210.21.006
02-03-2009
RM346
NOKIA E71-1(26)

[askbob]

---

askbob wrote:

As a result of your reply, I've sent this to UK support

---

Got this reply:-

Thank you for contacting Nokia Care.

I regret to hear that you’re facing some issue with your Nokia E71 phone and services. Let me try to help you with this.

You may try to restore the factory settings on the phone. This step will only reset the phone back to its original settings as it was first purchased and requires a security code. If you have not changed the code prior to this, the default security code of 12345 will apply. No personal data will be lost. However, the settings for SMS, MMS and Web browsing as well as downloaded applications may be deleted. You would then need to contact your network provider for the settings and you would need to re-download the applications. To proceed, kindly go to:

Menu > Tools > Settings > General > Factory settings

I hope this helps, Robert. Do get back to us if you need further assistance. We’ll be glad to help you out.

===

I replied: 

Thank you – but you will note that in my original query I said  “The initial response from Nokia Denmark was do a Hard Reset.  Hardly an acceptable answer!!”   Your recommendation is the same. What we ALL need is a second upgrade which will repair the damage done by the first.    I, for one, dare not do a hard reset – far too much work to restore the consequences. 

Please advise.

===

I was also given opportunity to fill in questionaire - which I completed with appropriate negative comments!

===

And last night another package wanted an upgrade - which, this time, I refused!

[hiboy123]

Hi

I have the same problem with my E63 

THE ONLY SOLUTION TILL NOW IS TO REMOVE MEMORY CARD AND PLAY "INTERNET RADIO" WITHOUT IT

[askbob]

EXCELLENT!!!   All solved - whip the card out and stuff it into a PC (using a USB adapter) - pop into sys/bin - remove the IR files - and voila!!     :-)      So why couldn't Nokia do that with a simple patch.

Thanks hilboy - you are an unintentional star!!

Message Edited by askbob on 28-May-2009 05:11 PM

[walberswick]

Thanks ) will try this although it isn't perfect it IS a fix and quicked than Nokia has managed .. hurrah to the "people" !! by the way ... I called this AM and waited 15 mins for tech support - so called again with this complaint and asked for a call back which I was assured would happen ........STILL WAITING .......... sigh

Also ... I now have SERIOUS misgivings about any downloads .. what to do what to do ??

[ibik_imam]

Hi the same thinghappened to me yesterday. I have done a software update again, which took 15mins this time as it was the same firmware. I had to do a factory reset. I managed to download the older version from a site yesterday which I just installed ie Nokia E71 vers.1_12.sis an edited internet radio file about 253kb. I got the same error but it updated but it is no longer in my installation folder that it was before. I have not tested if it is working yet. Please remind me and I will keep you updated

[iggy23]

same problem. I didn't upgrade IR because I was advised that it would self-update when an E71 version was ready.

A few days ago, on launch, I got a "new version" prompt, so installed it... and got the "feature not supported" error. 

I can't uninstall IR, no options to do so. I'll try deleting IR stuff from memcard.

Nokia - I am not doing a hard-reset, losing all my settings and stuff, just to cure this. If it's being pushed out to E71s, it should work on E71s. Your problem, not ours.

[vadotcom]

Gr8! seems people have a solution and nokia doesnt!! well i went to a nokia care outlet today and asked them about this...they guy doesnt even know what internet radio is...

well there is more...

i said these 2 apps are showing as installed in my apps after i have updated the software and he was like ?? tetris.sys and tigerwoods.sis? what are they??? and this guy was at the special coutner for e and n series...

funnyy....nokia giving a repair contract to somebody called DEXTERS MOBISHOP!!! and the jerks dont know about symbian or the s/w whihc is pre installed..but he was friendly enuff to promise me that if another customer has these s/w installed he will copy them and keep the image and give me a call to update my phone...

lets c...

[ibik_imam]

Hi All, my internet radio now works, I will try and send you a link for the update I used. But what I did was

1. backup my all my data using the nokia software

2.update firmware even if it tells you the software has being updated

3.then a factory reset

4. install software(Pls note the old version of nokia internet radio)

5. Check that  it is installed even if you get error message

6. restore backed up data

It should work

[thundertiger]

I tried to install the update to my memory card.. thinking that might help it install and let me uninstall it later..

WRONG!

It completly WIPED what was on my memory card. Amazing..  Glad I had nothing important on it and had made a backup just a few days ago.  Restoring my memory card from backup now.

[hiboy123]

just do the following

1.backup for your memory card

2.format

3.the internet radio should work

N.B

NEVER INSTALL THAT UPDATE TO YOUR MEMORY CARD

4.INSTALL ONLY TO PHONE MEMORY

5.then it will give you "UPDATE ERROR" during installation BUT DON'T PANIC 

BECAUSE IT IS ALREADY UPDATED..!!

click Kudos! 4ME

[askbob]

---

EXCELLENT!!!   All solved - whip the card out and stuff it into a PC (using a USB adapter) - pop into sys/bin - remove the IR files - and voila!!     :-)      So why couldn't Nokia do that with a simple patch.

Thanks hiboy - you are an unintentional star!!

Just to confirm that this was SO easy - as long as you have a USB adapter for your microSD - get one if you haven't.  (It's only about an inch long - I keep a 8GB card in it as a tiny instant USB stick).  Took me about 2 minute to remove card, into PC, remove rogue files, and back into phone (hot removal - no problems).  

I also noticed that there was no registrary files for this update - perhaps that was the problem?

[askbob]

---

hiboy123 wrote:

just do the following

1.backup for your memory card

2.format

3.the internet radio should work

N.B

NEVER INSTALL THAT UPDATE TO YOUR MEMORY CARD

4.INSTALL ONLY TO PHONE MEMORY

5.then it will give you "UPDATE ERROR" during installation BUT DON'T PANIC 

BECAUSE IT IS ALREADY UPDATED..!!

click Kudos! 4ME

---

Are you sure!  Sounds like no recovery if it goes wrong if to phone-memory.

So what does the upgrade give you?  See anything different?

[iggy23]

"NEVER INSTALL THAT UPDATE TO YOUR MEMORY CARD"

like I did... so is that the problem, installing it to the memory card?

[iggy23]

OK, soI popped out my card, deleted all the IR files from that folder, put back in.

Internet Radio launches! (which is more than it did before). But it instantly goes to "Update available". So I install TO PHONE, and it says "install error". I reboot, go back into IR, it launches, tells me I have an update available, tries to install, error. On and on... gah... I give up. Mobbler is much better anyhow

[iggy23]

anyone got a file-list of what IR installs? I removed the files from that folder, but there are other IR-related files in other folders, and the Keyspace program that is installed with the update.

[hiboy123]

I want to make that clear as possible

After memory card format

the "internet radio" should work fine

it will ask you to update...

DON'T DO THAT VIA INTERNET RADIO

YOU CAN GO TO NOKIA SITE VIA YOUR PHONE AND GO TO

DOWNLOADS>APPLICATION>INTERNET RADIO

THEN DOWNLOAD AND INSTALL TO PHONE MEMORY

YOU WILL GET AN UPDATE ERROR

AFTER THAT... OH

INTERNET RADIO SHOULD WORK FINE WITHOUT ASKING YOU TO UPDATE

I HOPE THAT WOULD HELP

I HAVE ALREADY TESTED IT ON MY E63

[entropie]

Actually, there is no need to reformat the memory card, just (re)move the following files from sys\bin:

 6916 05-23 09:16 IRCacheMgmt.dll
  882 05-23 09:16 IRCommandChannel.dll
 9315 05-23 09:16 IRDataProvider.dll
 5601 05-23 09:16 IRDataStructures.dll
 2286 05-23 09:16 IRFavoritesDb.dll
 6478 05-23 09:16 IRMediaEngine.dll
 5172 05-23 09:16 IRNetworkController.dll
 9141 05-23 09:16 IRSessionLog.dll
 7337 05-23 09:16 IRStreamSource.dll
22898 05-23 09:16 IRUIControls.dll
 4741 05-23 09:16 IRXMLParser.dll
91710 05-23 09:16 InternetRadio.exe
 3425 05-23 10:33 InternetRadioInstaller.exe
 3504 05-23 10:33 InternetRadioUninstaller.exe
 1786 05-23 10:33 InternetRadioUninstallerLauncher.exe
 4446 05-23 09:16 PresetPlugin.dll
 1062 05-23 09:16 irrfsplugin.dll
 5198 05-23 09:16 irsettings.dll
 6501 05-23 09:16 isdsclientinterface.dll

All these files should have the same timestamp: the day and time you installed this "upgrade".

After reinserting the memory card, Internet Radio should be launchable, with all your settings still there (favorites, etc.) and it will ask if you want to upgrade...