[eric702]

I want to erase all my personal data on my straight talk e71.  i ported my number to a different carrier and when i try to put *#7370# in I press send and it says can't do this no network connection.  I'm assuming my sim is no longer valid.  I did a factory reset, but all my info is still there. Is there anyway else to format this phone?

[Carltabi]

Hey eric702

Welcome to the community and thanks for your comment.

Could you try a hard reset, if the problem persist then take it to a care point.

Please note that you would have to make a backup of your data before performing this action.

Also make sure that you don't have any active Wireless connection.

Don't hesitate to contact us for further assistance. I hope this answer your question.

Your understanding is greatly appreciated on the issue concerned.

Kind regards
Carl

[aspergerguy · Accepted solution]

@eric702

Whilst device is off hold down Green (call), 3 & * keys whilst powering on until Nokia "Shaking hands" logo appears.

[eric702]

Thank you! I looked for many hours to try to find this.  Your solutions is the best and easy to do.