[fbLing_lovers]

all..help me to fix this problems..

My E72 White edition Z-white, i  buy 2 month ago

( V.031.023 , 31 march 2010)

Made in China , don’t know it’s original or just fake...

Slow reponse and always restart itself, the problems is :

1.  when i open a website its sometimes error and restart itself..

2.  the response when open an images or video and other applications is

      very slow.., and  sometimes make it restart itself...

3.  now  the huge problem  is totally can't using my phone..

     when turn on my phone after nokia logo appear :

     “phone start-Up failure, contact the retailer “

     what the hell, retailer can fix this poblem?

     Im try to remove the memory card

     (4GB micrSD original from phone packages) then put it back again...

     And it’s work, but in few hours,  error message is appear back...so sad.. 

Please help me to solve this problem : (

[jimmyireland]

/t5/Pool-of-Knowledge/Avoiding-fake-Nokia-phones/td-p/366514
try updating the software first,if nothing happens or no change
i would return it to a nokia care center if its original

[fbLing_lovers]

@Jimmy

Thanks for reply

after read from link you give to me...
i think my phone E72 is original...
my phobe registered on numberplans.com..
also registered on nokia website..
can use Wifi, 3G too
and if using ovi suite. there is no any webcam..

so my phone is broken from factory?
OMG..
how to update Firmware?
can someone give me link about how to update firmware?

[jagjeetpradeep]

in ovi suite, select the software update option. you can reinstall the current version.