[SitaBrittany]

Hiya,

Soooo I got the E71x in June, and I loved it, until about a month ago, it started frustrating me non stop.

The phone will tell me that its battery is low after I've charged it completely, and have seen 5 bars worth of power for 30 mins;

it will turn off without shutting down, without alerting me

it will freeze, and won't turn off with the power button--the only thing to do is pull the battery out;

it will tell me the sim card isn't registered and then turn off

OR

the screen will go blank, turn white, and display a message that says 'Insert SIM card' when the sim card is already in, and hasn't been moved or anything;

the phone will die when I try to send text messages, call someone, or the first 30 seconds into a call;

whenever the phone dies on me, I have to pull the battery out & then turn the phone back on, and when I do so a ghost image of whatever i had been doing before the phone died (the text i was about to send, for instance, or the home screen, or the 'insert sim card' screen) will appear for a second, pixelate, then vanish.

I called AT&T, they do not believe that it is a charger or battery issue, since I've checked those anyway. My software is up to date, I've tried all the online troubleshooting tips. I've obviously dropped my phone before, who hasn't, but it was never anything *huge*, the phone never turned off because I dropped it, the battery never popped out, etc. It has fallen from my jeans to the floor, for example, that's about it. So there's no physical damage because of that. I have never gotten the phone wet;---the circle on the back of my battery is white, so it hasn't been exposed to liquid or heat or anything extreme. I don't think my warranty would be turned down for physical damage due to the above mentioned.

However, I have a question if anyone who works for Nokia reads these boards; my parrot removed the 'p' key from the keyboard--just the key, the pad underneath works fine and is untouched, i can still type the letter p and everything--but the 'p' key, just that one, is missing. I can't find it. Would I really be denied my 1 year warranty because of that? is there anyway I can buy a key to replace the 'p' key so that I could send my phone to AT&T? all it would need to be fixed is a tiny dab of glue. That's it. I will be very frustrated if I can't get my phone fixed within warranty because of that key; I would be forced to get another phone, and I don't think my choice would be another Nokia. Please let me know what I can do about this problem, it's getting ridiculous, I can't even answer phone calls without my first rushed sentence being 'my phone might hang up on you but i'll call you back' anymore.

HELP

[SitaBrittany]

Anyone?

[hadimassa]

It sounds like you have to bring your E71x in for service anyway. What did the parrot do with your P? I'm afraid yor warranty wont apply in this case. You can sue your parrot but I don't know anything about your jeans, dropping a phone on the floor is never a good idea. There could be damage inside you can't see.

[dougggg]

I would call Nokia customer service,  it is worth a shot anyway.  if they can determine the damage was not from abuse then they may replace/repair it under warrenty ( cant hurt to try).  Maybe the parrot ate the p and will poop it out after the p makes it through his system

[hadimassa]

If the parrot survives the P attack.

[SitaBrittany]

My bird pulled the p off of the phone and shook it, it fell onto the coffee table, I lost it afterwards. She's actually just a parrotlet, the same size as my phone really, so it's my fault for underestimating her beak strength. She'll be 5 inches long full grown. :-\

[FastTortoise]

That's an odd situation your P being plucked by a parrotlet lol...cute bird I've been wishing for a parrot of my own you know one that's not needed to be caged. even better than cats ...

[hadimassa]

I hope the white stuff in your hand are not the remains of the E71x.

[SitaBrittany]

hahaha no, it's not the e71x, it is a piece of popcorn she DEVOURED. She LOVES popcorn. MMMmmmmMMMM she says. Haha.

@FastTortoise, I think a parrotlet might be a good fit for you, they were my pick because they have the same personality as a parrot (spunky, loving, fun, funny, etc) but they're TINY, and VERY quiet (comparatively::they've got nothing on cats). Check out this site for more info http://www.talkparrotlets.com/forum.php my name on there is brittany_lynn, you might be able to get my email from that site or from this, lemme know if you have ?'s or anything

P.S. All birds need a cage, a parrotlet just needs a smaller cage.

[SitaBrittany · Accepted solution]

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hadimassa wrote:

It sounds like you have to bring your E71x in for service anyway. What did the parrot do with your P? I'm afraid yor warranty wont apply in this case. You can sue your parrot but I don't know anything about your jeans, dropping a phone on the floor is never a good idea. There could be damage inside you can't see.

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I brought my phone into an AT&T service center, they said I was up for early warranty, long story short I got a new phone. Not a new E71x, but completely new model, by a different company. I was happy with my E71x, but this new phone cost the same, and the sales rep said he hasn't had any problems with it, as opposed to a few cases similar to mine with the Nokia. Sorry, Nokia.