- You are here - Nokia Europe
Support - Discussions
- Discussions
- Discussions Main Page
- >
- Mobile Products
- >
- Eseries & Communicators
- >
- E71 not connecting to BT Homehub router!
- Subscribe to This Topic's RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float This Topic to the Top
- Add This Topic to My Bookmarks
- Add This Topic to My Subscriptions
- Printer Friendly Page
E71 not connecting to BT Homehub router!
E71 not connecting to BT Homehub router!
- Mark Post as New
- Add This Post to My Bookmarks
- Add This Post to My Subscriptions
- Subscribe to This Topic's RSS Feed
- Highlight This Post
- Print This Post
- E-Mail this Post to a Friend
- Report Inappropriate Content
14-May-2009 06:18 PM
I'm new to this forum, and I'm getting a real stress on due to this problem I'm having. I have a homehub which I have superuser rights to, I have set it up dozens of times and know it inside out. I have set up all of the user account names for the hub and know all of the passwords. The hub works fine with all of my XP systems, all the house PC's and laptops connect to it fine with a WEP key.
Now here's the problem, when I try and connect with my E71, it connects fine but then shows the:-
"Welcome...
Congratulations on purchasing this speedtouch residential gateway.
To connect to the internet, you have to login as a more privileged user."
And it gives the option to sign on as a different user.
When I try this, I enter an account name for the router, and it comes back "authorisation failed. Try again?". I have created new accounts with admin rights, WAN admin rights, standard user, all sorts but all fail.
I have tried a hard reset on the router and even with no security setup it still comes up with this page, I am losing the will to be patient with this phone, and I really want it to work as I love the phone, but the I have 5 days longer to return it if I'm not happy, and I'm seriously considering it as I just can't see what elsecould be wrong with the setup!
Please help, I will be eternally grateful...
Many thanks in advance :womanmad:
Re: E71 not connecting to BT Homehub router!
- Mark Post as New
- Add This Post to My Bookmarks
- Add This Post to My Subscriptions
- Subscribe to This Topic's RSS Feed
- Highlight This Post
- Print This Post
- E-Mail this Post to a Friend
- Report Inappropriate Content
14-May-2009 09:35 PM
Re: E71 not connecting to BT Homehub router!
- Mark Post as New
- Add This Post to My Bookmarks
- Add This Post to My Subscriptions
- Subscribe to This Topic's RSS Feed
- Highlight This Post
- Print This Post
- E-Mail this Post to a Friend
- Report Inappropriate Content
14-May-2009 10:40 PM
My E71 works flawlessly with my HomeHub.
In Advanced Configuration / Wireless / Security (on the HomeHub) is "Allow new devices" set to "New stations are allowed (Automatically)"?
SJ
Re: E71 not connecting to BT Homehub router!
- Mark Post as New
- Add This Post to My Bookmarks
- Add This Post to My Subscriptions
- Subscribe to This Topic's RSS Feed
- Highlight This Post
- Print This Post
- E-Mail this Post to a Friend
- Report Inappropriate Content
15-May-2009 03:25 PM
Hi SJ,
Yes the router is set up to allow new stations automatically, I can see the phone is connected to the router under the wireless section of the router status. All looks fine apart from the phone not realising that it is authenticated.
Re: E71 not connecting to BT Homehub router!
- Mark Post as New
- Add This Post to My Bookmarks
- Add This Post to My Subscriptions
- Subscribe to This Topic's RSS Feed
- Highlight This Post
- Print This Post
- E-Mail this Post to a Friend
- Report Inappropriate Content
15-May-2009 09:02 PM
Is "Web Browser Interception" enabled?
SJ
- Nokia for Business
- Investors
- Environment
- Press
- Blogs
- Corporate responsibility
- Careers
- About Nokia
- Forum Nokia
Copyright ©2010 Nokia. All rights reserved.
Follow Nokia:
