[nokiba]

Hi,

I have brand new Nokia E71 White with latest firmware available on NSU (110.07.127, 09-10-2008).

After few days of using it I found out that I cannot use "HELP" option from Nokia main menu and trying to realize what is the problem I discovered that I cannot use "HELP" option in any installed application (Handy Weather, Best reminder and many others.

Every time I want to use "help" whether is Nokia´s help or any other application I get memory full error.

This is frustrating. Anyone can help?

Regards

[bhumbro]

this probably is a case of a bug in ur device so what u can try are: plz make a back up

take out your sim card and put in *#7780# to restore factory settings. you should not lose any data, but all settings will go into default. try that first.

the second option is a reset *#7370# this one will erase all of your data, 'wipe the phone clean' and restore to factory settings. see if any of these options work and if you are able to use your phone as you like/need to.

the third option U can go in for a hard reset which will turn ur device as it left the factory totally new

'*' '3' 'Call Key' and Power button all pressed at the same time and do not release those buttons until you see the Nokia boot up screen. After u have removed ur phone battery for at least 5 mins.

[nokiba]

Hi bhumbro,
I updated my FW again using NSU and I´ll wait to see what will happen.
I did what you recommended before (hard format in both ways)but after few days this problem appeared again.
It is very annoying.
Thank you very much for your help.

[it_is_me]

I did hard reset for mine due to same problem , now it's been two week with no problems.

[nokiba]

@it_is_me,

It worked for me as well few days after hard reset. But then appeared again. I hope it will not show up again.

Thanks

[silverbull]

I have had this problem ever since I upgraded my E90 to the 8Gig Sandisk memory card.remove the memory card,or insert the smaller card & the help files come back to use,hth,Regards,Ray

[nokiba]

Hi silverbull,

I had this problem with 2 GB memory card and I have it with 4 GB memory card. I was thinking to upgrade my memory to 8GB... But I will consider it now. This is the 3rd day without help problem...

[kambod]

This happens due to too many help topics provided by installed applications (I think more than 999 help topics). in order to avoid this issue, narrow down your help topics using "keywords" and then try the remaining help topics. Help text now will open without any problem.
Good luck.

[shuntfield]

If you are getting memory full errors then this can be caused by too many applications running at the same time.

If you press the "House" key and hold it down it will tell you what applications are running.

Also to increase phone memory you can install your applications to the Memory Card rather than the phone memory, because it uses main memory to operate the applications, and this should free some up.

Shunts...

[nokiba]

I still have this problem. I tried everything;

1. Soft reset

2. Hard reset

3. Upgraded FW to newest version

4. Tried with 1GB, 2GB, 4GB memory cards and always the same.

This is really making me angry. Everytime I want to use help topics I got memory full even after restart when no aplication is running. I can´t believe this.

If anyone can help... 

[ahmed_n]

I have exactly the same problem

I need help to restore HELP

Thanks

[nokiba]

---

ahmed_n wrote:

I have exactly the same problem

I need help to restore HELP

Thanks

---

I don´t think anybody can help us. We have phones with this bug and that´s it...

I gave mine to Nokia Care Center and I don´t expect anything from them. They told me; "Why did you installed so many applications???" I didn´t have time for an explanation. This is "smartphone" and I have 100% legal applications installed, I use Nokia smartphones since N7650 and I need these apps for my bussiness life and organization.I expect to hear news from them very soon. I hope so.

[scorton]

Hi,

For memory full errors, if you've checked you have no running apps have a look at the size of the background image on the screen. If it's too large you will get this error 

Regards

S 

[MrPatol]

Hello, I'm experiencing same problem in testing a java application we built time ago and never had problems on other Nokia devices (i.e. navigator6110).

I just upgraded my brand new E71-1 FW to 300.21.012 and have same strange memory problem. Does not seem to be related to java heap space, in fact a memory monitor keep signaling very low memory usage (700Kb in total memory Runtime.getRuntime().freeMemory() and about 150Kb of free memory Runtime.getRuntime().freeMemory() ) .

Our application is using HTTP connection quite intensively making POST to a web service every 5 minutes.After about 5-6 hours it come out that error "an unhandled exception occurred" followed by the "memory full" error. then application is blocked and need to exit with hangup button.

We keep investigating on other devices if it behaves similar or if using WiFi instead of GPRS changes something.

Our suspect is that java VM has the memory problem instead of application.

[eyalshalev]

Hello all,

I have a nokia E71 with the same problem. Bean checking it for some days now with a lot of internet forums.

I advice you all to take a look at the memory details ( you have 2 memories installed, one build in and the other as memory card). In my phone the problem is due to the build in memory. It is full but there are no apparent apps running that are too big.

Go to the file manager, open the phone memory, Than hit options and memory details.

You will find how match free memory you have to run apps.

My phone has only 1.5MB free after I have deleted all installed apps(it should have match more). Something is stuck in the memory...

I do not want to do a reset to the phone because it has Hebrew layout that was installed in a lab. A hard reset will delete it.

 I hope someone will find the solution for this bug!

Eyal Shalev

[manufulop]

i have the same problem and i find a very big file in the root.
plugins.txt . it takes all my phone memory!!

you can move the messages storage from the phone to the card memory. good luck from Jerusalem

[majidkhanraja]

I hve solution 100% work call me are email me 

Moderator's note: Phone number deleted from post. Please don't put your personal details on the Discussion Board!