[bitflung]

I've already tried reinstalling the firmware, and am considering a hard reset but want to determine how this happened first.  The E7 is a dev phone, I'm more interested in determining how the issue arose and preventing it than I am in fixing it.

I received the phone yesterday.  I started it up without a SIM card in place and tried to connecty with Ovi Sync to get my contacts onto it.  Ovi Sync was bogging down the mobile, and never seemed to complete (ran for hours) across several reboots, so I removed that account.  This was the only 'glitch' I observed prior to the subject of this post.

At this point, the device boots reasonalby fast, and Ovi Sync has succesfully sync'd my contacts, calendar, notes, etc.  I've setup a single gmail account as well.  Aside from that it is pretty much pristine.

The primary symptom is as described in the subject: any event that changes the screen context causes the device to be non-responsive for 5-10 seconds.  seconds.  this is a very long time.  Press the menu button one, wait 5 seconds, touch 'Applications' and wait 5 seconds more, etc etc.  I even get a second or two of delay when swiping between homescreens (not just the normal delay, but several seconds where I hve time to try pressing 'Call' and can wait long enough to observe that this touch event didn't do anything).

Once an app is running it seems to run just fine.  

any thoughts?

[carman58]

You could try rebooting the phone, and also turn off theme effects, my E7 has none of the delays you seem to be having, and part of the problem may be the attempt to sync with no sim. If it continues and you haven't put too much data on it , it may be worth trying tto restore factory settings, and re-stync your contacts and set up your goohle account again ?

If that doesn't work you may need to visit a care centre 

Also did you check updates, there was a minor update a couple of days ago which increased performance and had some bug fixes, it may help.

Good Luck

[Fender77]

Gotta second that. My E7 does also not have such issues. I don't know what can cause this and yet the phone is pretty new so not many issues has been reported or solved. I think carmans suggestions sounds very good. When you reboot you can also try the 8 second press. You hold the powerbutton in untill you feel 3 quick buzzes. The phone is now turned as off as possible to do for us end users. Then you push the powerbutton once more to turn it on the normal way.

Such freezes could be caused by a issue either with cpu/gpu. That would need a visit to a care point like suggested above.

[pablopoo]

Same issue here. The phone stop responding and have to force a shutdown (power long press). Seems that the issue isrelated to the email app

[pinoy1]

I have the same problem on my e7 when I turn it on the screen freezes cant do anything I cant even get to the call menu to try to rebot the phone. the screen freezes, how do u go about fixing that. Help..!

[reinob]

@pinoy1 and @pablopoo,

Please don't hijack this thread. Obviously your problems are different from @bitflungs problem, unless your freezes last only a couple of seconds, which doesn't seem to be the case.

[bitflung · Accepted solution]

It's been a while since I posted the initial problem description; I've gone through a few steps and the issue is resolved, though I can't say exactly what caused it. Here is my final comment on the subject:

1. Full reboots did not help the issue (press and hold power button for ~8 seconds)

2. Resetting factory defaults did not help the issue

3. Uninstalling everything I could from Application manager did not help the issue (and actually caused some other unrelated issues)

Eventually I did a hard reset. This appeared to not resolve the problem, but after a few hours of use post-reset the device was performing properly. 

I am dissapointed to have never determined what actually caused the problem; the hard reset fixed it, which is fine as an end-user, but this is my Dev phone and I really wanted to debug the issue.

I do still have occaisonal performance and stability issues (Im really hope Anna will help with those when it is released to the NAM market). but these always seem to be corrected by a simple reboot. 

-bit

[raj_rra]

Click and hold down the menu button on your Nokia E7. While holding that, click the lower button on the volume switch. While holding the two of these, tap and hold the power button until your Nokia E7 turns off.
You'll be able to restart it straight away – without having to wait for your Nokia E7's battery to die – and it should work without issues.