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E63 problem, help please!

Contributor
charlie8
Posts: 5

E63 problem, help please!

My E63 from three mobile crashes every time I try to do this, and I have no idea why it is, if it's a problem with just my phone I'm going to ask for a replacement but I would really appreciate it if people could try this out and tell me if it happens for them too.

 

>type in someone's name on the homescreen (who has multiple numbers)

>press call

>when the option to choose mobile/telephone numbers comes up, press cancel

>phone freezes and reboots

 

Please, anyone with an E63 try this out and tell me if your phone reboots or not, or if anyone knows why this is happening please help, also would be helpful if you could say what firmware you're running too.

 

My firmware:

200.21.012

 

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Contributor
charlie8
Posts: 5

Re: E63 problem, help please!

Here's a link to a youtube video demonstrating the problem:

http://www.youtube.com/watch?v=iPgVP2qRmAo&feature=youtube_gdata

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Mobile Guru
hadimassa
Posts: 4,789

Re: E63 problem, help please!

Oke, nice movie. I suggest you reset the phone, dial *#7370# 12345 reformat, you'll lose all data. Make a backup first and restore without the settings.

‡Thank you for hitting the Blue/Green Star button‡

N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009
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Contributor
charlie8
Posts: 5

Re: E63 problem, help please!

Thanks, pain to reinstall everything.. (plus I forgot to save my contacts.. doh..), but the problem seems to have disapeared, thanks :smileyhappy:

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