[tafzal]

Dear sir/madam,


I recently purchased a NOKIA Phone E63. The worst model of NOKIA.

From the beggining it is hanging .

From 1st day its started hanging,
Then given to local nokia service station, even i told them that,phone is hanging mostly when call is coming[on incoming call]...and battery problem:"its not giving back as it was shown on box " even its feature...
I am feeling very bad about nokia,how they sale this kind of handset,

However i told them problem even i requested them to exchange with other handset,they said"we cant do this,its not nokia policy"...and they only updated firm software of my handset..


Customer care centres are highly irresponsible.


Battery is not supportive ..
even if i use phone for call 20mint its start decreasing ...not even run for one[1]single day..SO bad nokia..

Here is list of bugs:
1.Battery problem[it says Talk time (maximum): GSM up to 11 hours; WCDMA up to 4h 40 min, its hardly stands 6]
2.Camera worst[it say 2mp,must be 1.3mp]
3.Hanging Problem[when Incoming call,even menu hangs ,need restart every time]
4.Need exchange handset with other model [im not happy with handset]

....

Expecting reply not copypaste reply..

Sorry for my language..

[metalfan]

If you'd like to contact Nokia directly, use the "contact us" link up the top of this page. This is a user to user forum, Nokia staff seldomly post.

In regards to your post, taking your handset to a NCC (Nokia Care Centre), of course they will not swap your handset for another. You didn't buy it off them, they are simply there to fix your handset. The only place you will get an exchange is where you bought it.

6 Hours of talk time? You will get the longest amount of talk time if you are standing in an area with excellent reception. The more reception the less battery is used.