[E63Owner]

I have a brand new Nokia E63.  I can't get the Nokia PC suite to 'see' it.  I have uninstalled, reinstalled the software - got the most up to date, mad sure I run the Nokia cleaner software to remove all traces, tried the cable drivers, selected the right connection mode on the phone (and tried all the others), got the right  CA-101 USB cable (brand new), and followed all the help screens and files I can find.  In short I have tried every combination I can think of (and I'm handy around a PC), but  the software suite still it can't see the phone when it goes to look for it.   I can't even change the connection mode on the phone to mass storage device and get windows to see it when I plug in the USB connection.  In short I am totally baffled and can't find my micro SD card reader so connecting the phone is my only current option to update my SD card data.  I would certainly welcome some pointers as I can't think of anything else to try and have literally spent hours trying to get it to work.  Absolutely nothing happens when I plug the phone into the PC and this seems so odd - normally windows sees something.  Running Windows XP on a HP Compaq nx 6325 with Zone Alarm virus and firewall in the background if that makes any difference.

If anyone has any suggestions I would be grateful.

N.B.  Don't discount the option that I have missed something obvious - I know my way around a PC very well, but I'm still a relative novice with a mobile phone, i,e.  can do Predictive Texting - just about, I can get it to download my emails (from two different accounts), hook up to my own wireless network, download apps from OVI via the internet, take a photo, play music once I get it onto the micro SD card etc. but its all still fairly new to me.

[Szymon_Zy]

Did you use original ca-101? I bought one on auction and it didn't work. When i bought oryginal everything went ok. On this lame cable i had the same problems as you did.

[E63Owner]

Well at least someone has had the same problems - its not just me, which is somewhat of a relief - at least I might not be going nuts.  I got a cable off of ebay - paid 5 or 6 quid for it IIRC.  It was brand new and has Nokia written on it - it looks like the genuine article, but I must admit the only thing I can think of that would be 100% responsible for all the problems is the cable - and I must admit its not the first time I've considered the cable could be at fault.  Its useful to find someone that shares the same view.  Perhaps a new cable is on the cards.  I must admit I was surprised not to get a cable in the box with the 'phone when I got it from Virgin, but perhaps they expected that all their users would have a bluetooth link or maybe infrared to their PC.

[Szymon_Zy]

ebay or in my case allegro is not the best place to buy original accessories. In my case i knew that the first cable was not genuine but seller said stright that it is ca-101 compatible ... well that was worst spend 3 euros in my case ;-) How ever the second one works but it doesn't look like genuine even that there are nokia signs. Find someone with another phone with ca-101 and you will be sure and not shot on auctions until find original.

How ever e63 is cheapest bussines series phone, and that is why nokia cut 1euro worth cable from the package It is missing logic, becouse most people will try to find cheaper on auctions not in nokia shop. IMHO cutting cable and puttin in the box something that only looks like headphones (but it is great radio antena!) was shot in the feet. Now i have got proper opinion about nokia, switching from SE was not the best idea. SE gave always complete package with better quality.

[E63Owner]

OK, thanks.  It looks like a new cable is on the cards.  Just for the record I am about to go on holiday, so may not be able to resolve this for a couple of weeks, so for the moment ,until I know it is the cable, I won't mark a solution on the thread, but I will do everything to remember to come back with an update once I've tried a new cable.  Cheers for now