[datto510]

Hello,

I have had the E71 for almost 2 years without any problems. The battery low sign now comes on after 3hrs and the phone then powers off.

I have replaced the battery for a new unit and tried using a friends battery but it still powers off after 3hrs when its been on charge overnight. The only way I can keep it on is by leaving on the charger.

Please Help!

Thanks in advance.

[aquabob]

You must have a phone problem has my E71 battery will last 5-7 days and even 4 days when bluetooth linked in car. Would suggest you have an application running in the background, have you checked.

[Fender77]

It sounds like there might be a software or hardware issue with your device. If a new battery don't make a change, I would get it sorted out on a Nokia care centre. - Still within warranty?

Anyway, take a look at this Pool of knowledge post: /t5/Pool-of-Knowledge/Maximize-battery-performance/td-p/431669

[Fender77]

If you have not, I would recommend a fw update and a soft reset, before sending it in.

Check here: http://europe.nokia.com/support/download-software/device-software-update/can-i-update for updates

Do the soft reset after the fw update (if you can update), remeber to backup contacts etc with nokia pc suite. Soft reset deletes everything on the phonememory and might clear out some glitches ( soft reset - diall *#7370# scurity code 12345 by default).

I still think it is a hardware fault, but you could try it anyway.

good luck

[Fender77]

Tried with another charger?

[datto510]

I have tried alternative chargers.

I have also tried the firmware update, I initially thought that had worked but no luck...

I have just performed a soft reset and I will see what happens.

THanks for the help.

[datto510]

Unfortunately the soft reset did not solve the problem...

Any other advice?

I am trying to avoid putting the phone in for repair due to the inconvenience it will cause.