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Re: Troubles with the installation of the updated ...

franco56
Registered Member
Posts: 2

Troubles with the installation of the updated Nokia Software Updater software

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03-May-2009 08:22 AM

Since yesterday I cannot use the Nokia Software Updater functionality because - when I start it - it carries me to the download of the latest version of this program. Problem is that - after the download iis finished - it is impossible to install it because I get the follwoing messages :

 

1)

Nokia Software Updater

 

! Error 1720. There is a problem with this Windows Installer package. A script required fir this install to complete could not be run. Contact your support personnel or package vendor. Custom action kill_process script error -2147217388, : Line 5, Column 1,

 

2)

! Installation operation failed.

Fatal error during installation.

 

I tried to Uninstall Nokia Software Updater from my computer to try a brand new installment of it, BUT I could not Uninstall the program and got the same following computer message :

 

Error 1720. There is a problem with this Windows Installer package. A script required for the install to complete could not be run. Contact your support personnel or package vendor. Custom action kill_process script error -2147217388, : Line5, Column 1,

 

How can I solve the problem ???

 

 
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unna
Contributor
unna
Posts: 8

Re: Troubles with the installation of the updated Nokia Software Updater software

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30-Jun-2009 10:58 PM

http://www.elakiri.com/forum/showthread.php?t=172915&page=30

 

I copy the relevant content, just in case:

----------------------------

yo its updating...... if u have any problem installing the PC suite try this

error: 'Error 1720. There is a problem with the windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Kill_process script error -2147023898,: line 5 column 1,.

the very best solution:

This is easy to get around. The error is only in Nokia's combined installer, not the NSU installer itself.

1. Download and install 7-Zip. Don't worry it's free!
(No, neither WinRAR nor WinZip will do for this)

Get it here: http://www.7-zip.org/download.html

2. Use 7-Zip to extract the contents of NokiaSoftwareUpdaterSetup_en.exe into a folder. You should now have a bunch of folders and a few files.

3. Go into Packages, then NokiaSoftwareUpdater, then Setup

4. Launch NokiaSoftwareUpdater.msi (double-click it).

5. That's it!
-------------------------------------

 

Bruno Unna
Public key available.
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