[steeley25]

Have downloaded ovi suite to computer and now trying to register my phone, nokia 6730. When asked to connect phone by USB after connected the program recognises my phone but will not let me continue to next stage as it says the device is not in pc suite mode, which it is. Have tried unplugging and reconnecting as suggested

[satari]

Could you please check this settings and try.

Go to Device

Device Menu>  Settings> Settings> Connection> USB

1. USB Connection Mode: Pc Suite

2. Ask on Connection: YES

After that  Switch off/On your device and coonect with NOS> Select Pcsuite mode and try

If this does not help could you please provide more information on this?

A. Device details ( type *#0000#)

B. System Information details ( Help About- Ovi Suite- System Information )

[steeley25]

1. software version

021.008

software version date

29-may-2009

custom version

021.008.210.02

custom version date

09-june-2009

language set

16.01

model

6730c-1

type

rm-547

latest update

not updated

2.

Nokia Ovi Suite 2.1.1.1

Ovi Player 2.1.10304.0

Nokia Photos 1.6.434.0

PC Connectivity Solution 10.6.2.0

Connectivity Cable Driver 7.1.27.0

Nokia Ovi Suite Software Updater 2010.12.0.60423

Maps Service API 3.0.38.0

Nokia mPlatform 2.6.86

Ovi Desktop Sync Engine 1.1.0.82

Operating system:
Microsoft Windows Vista 32-bit Edition, Service Pack 2
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18904

Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)

[steeley25]

uninstalled ovi suite from computer and re-installed and phone is now recognised so problem now solved.

thanks

[Maltocro]

Same thing is happening with my 6730, and I uninstalled and installed Ovi again, but the problem exists.

[stray_photon]

Same problem with my brand new C5. Contacted customer support (Europe) and next moring they responded:

Thank you for contacting Nokia Care.

Regarding your concern that you were unable to sync your Nokia C5 device using Ovi Suite. Kindly uninstall your Ovi Suite from your PC, please make sure that you also remove the PC Connectivity Solution and all Windows Driver Package-Nokia modem drivers. Uninstall the Nokia Connectivity Cable driver. After uninstalling the Ovi Suite, you may re-install it from this link below:

http://europe.nokia.com/support/download-software/nokia-ovi-suite/howto/get-started/download-and-ins...#

For future reference, please feel free to check our website. Kindly refer to the link below:

http://www.nokia.co.uk/home

You may also call our Customer Care Hotline at 0845-045-5555, Mon-Fri 9am-7pm (except bank and public holidays).

Please do not hesitate to contact us again if you have any further questions.

It worked like a charm. Very impressive service. Hope the fix works for you.

[arpakon]

works for me, stray_photon, thx  .

But my C5 cant still be connected in the Nokia Ovi Player. Does any1 know a solution ?

Thanks in advance.

[Miklens]

Please my nokia c5 is having the same problem. I hav uninstalled n installed the ovi. But d problem is still not solved. Please i need help

[walerose]

Pls, I need help, I cant connect my nokia c7 to my system via cable to nokia suite. It says "Drivers is not successfully installed" I am using the original cable that came with the phone. I will highly appreciate ur quick reply. Thanks