[michaels]

Dear R, Firstly, please do not shout. This is a user-to-user troubleshooting forum, and aggressive behaviour in the community will not assist you. If your battery is part of the BL-5C product advisory, then delivery of replacements is ongoing. Batteries covered by the BL-5C are not classified faulty, Nokia has offered to replace a batch of 46 million batteries made during a particular period because there were incidents with approximately 100 batteries worldwide. There are people, myself included, who have been waiting longer than a month for our BL-5Cs to arrive. The logistical operation involved is enormous, but this is an advisory measure and not a full product recall. The only way to check on the progress of your BL-5C replacement is to re-enter your battery serial number into he battery replacement page - you will see an update there. http://batteryreplacement.nokia.com/batteryreplacement/en/

Message Edited by vandelay on 14-Dec-2007 08:12 AM

[rdcicon]

My apologies, didn't mean to come across like that. My intension was not using this forum in such a manner. On the plus side Nokia has been in contact with me since and it is currently being resolved. Thanks ;o) R

[milnen]

I've been waiting since August 19th. I checked status of my battery, but there is something strange:

2007-08-19 Serial number added to the system.
2007-08-19 Address information analyze initiated.
2007-08-20 Replacement battery is in delivery.
2007-10-15

Does anybody know what happened on October 15th?

[grey_area]

You may want to contact them again, my flatmates replacement came within 2 weeks of reporting it on the website

[spider0279]

hi i am from Portugal i am waiting that send my battery sense 10/12/2007 in the system say that is on delivery is that always happen one month to replace battery i would like you to help me regards

[hddcrash]

Hey guys,
i just ran a check on my replacement battery order that i had placed in the first week of Aug last year which was still due to be received, when i clicked on the link provided in the post by vandelay i was asked to re-order...
wierd but well i will still be getting a replacement battery..

Message Edited by hddcrash on 14-Jan-2008 08:57 PM

[hddcrash]

Got my new battery after abt 10 days via DHL express, but no instructions as to how and where to return the old battery. Had a doubt, incase i find that the new battery is not performing as good as the old one can i keep the old battery and send the new battery back to Nokia or i have to send the old one!!

[ndinesh]

Hi, I am new user for this discussion forum. I had registered for battery replacement on Nokia website on 14th August 2007 but yet to receive the battery. I have been communicating to Nokia care through mails for past one year but they send a standard reply that they will send it at the earliest. Once I visited a Nokia care center and was told battery out of stock. I am from Chennai, India. Is there any other way to approach Nokia? I found this is the only relevant forum on this topic and hence posted here.

Regards,

Dinesh

[michaels]

Hi Dinesh,

You should contact your local Nokia Care by phone or e-mail (go to the 'contact us' link above) to request e replacement bettery.

Kind regards.

[ndinesh]

Hi,

 Thanks for the immediate reply. I have contacted Nokia care by e-mail for one year now. I have been regularly mailing to support.services@nokia.com for a year now. Always they reply that their executives are working on it and will revert at the earliest. But I have not seen any action and now almost 2 years is gone. I am copying one of the reply email I received for your reference.

Regards,

Dinesh

From: NokiaCare [mailto:support.services@nokia.com]
Sent: Tuesday, January 13, 2009 3:22 PM
To: Dinesh Natarajan
Subject: Nokia - Dinesh Natarajan - N3120 BL-5C Battery Replacement

Dear Mr. Natarajan, Thank you for e-mailing Nokia Care.This e-mail is in reference to Nokia BL-5C battery replacement. We understand your displeasure over the delay in the battery replacement. Please be assured that our Customer Care Division is coordinating with the Nokia Care Centre in order to check the availability of the battery stock. One of our representatives from the concerned department will contact you at the earliest regarding the same.For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.To ensure proper handling, please continue to use the current subject line.Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/?inv=10263142&chk=GZQEEXYG

Kind regards,

Junasha Barman
Nokia Care

[ndinesh]

Hi all,

  It is proven now that Nokia does not honour it's statement to the media and customers. Yesterday Nokia Care India Technical Support Executive has said that they will NOT send me a replacement battery. He is not able to state any reason for it nor he is willing to give any number for escalation. I would call this as blatant cheating as Nokia had all along said that they will send the battery for past two years. I have decided to go for a non-Nokia phone as my next phone due to this bad experience.

Regards,

Dinesh

[james2815]

I have the same problem. I have registered for the replacemnet 2 years ago. I have contacted nokia by email and phone several times. Till yesterday they kept on telling that they will be sending the battery ASAP. When I contacted them again yeaterday they said nokia will not be replacing any BL5C batteries anymore. And they have no further explanation on this. Nokia just cheated us. They did not keep their promise. I swear I will not buy a nokia again.

[ndinesh]

The battery costs few hundred rupees and I can buy one always. But what matters here is the public announcement given by Nokia in media that they will replace and now going back on that promise, thus cheating the public.

I am buying Samsung Jet touch phone this week, though initially I considered Nokia 5800 and Nokia 5530 expressmusic editions. But I decided to avoid Nokia phones due to this bad experience.