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19-Aug-2008 06:40 PM
hkdavey wrote:
I would be very wary about updating to (the current) version 20.

The Device Update FAQ (http://europe.nokia.com/A4577229) state "Using Nokia Software Updater will not affect your Nokia device's Alternative Line Service" so I updated my N82 to that version and now the "line 2" function has disappeared from the menu and access via the # button doesn't work. There may be other problems as well, but I have now changed phones.

Nokia Careline referred me to a Nokia Service Centre who said it was a problem/feature of the software and they couldn't help, and that the matter might be resolved in a future software update, but no guarantee.

Nokia have now agreed to refund the purchase price on each N82 I bought. That refund is apparently under their warranty and is probably intended to obviate any claim for actual financial loss.

But, the FAQs (http://europe.nokia.com/A4577229) still state that updating will not affect [all kinds of things]. I no longer believe those FAQs. And as a responsible company, Nokia should change those FAQs, now in case other customers have the same bad experience that I did.

Newer is not necessarily better.

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