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URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 1 of 24

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Finally I have discovered it but Nokia needs to provide a patch to solve this issue.

Firstly, if anyone is having problems installing the cable driver and keep ketting this error message during installation:

"The name is already in use as either a service name or a service display name"

It is because this file is conflicting with windows:

nmwcd

How do I know?

Well, if you have already attempted installation of the PC suite and it failed with the above error message. By going to:

setupapi.log

you find something like this:

#-035 Processing service Add/Delete section
#E279 Add Service: Failed to create service "nmwcd". Error 1078: The name is already in use as either a service name or a service display name.
#E033 Error 1078: The name is already in use as either a service name or a service display name.
#E275 Error while installing services. Error 1078: The name is already in use as either a service name or a service display name.
#E122 Device install failed. Error 1078: The name is already in use as either a service name or a service display name.
#E154 Class installer failed. Error 1078: The name is already in use as either a service name or a service display name.
#I060 Set selected driver.

By going to regedit or windows search files/folders

search for "nmwcd" there are many many windows files that use it

Nokia need to solve this issue but creating a patch of somekind

But that is what is causing the problem and someone here who knows Nokia technical support need to raise this issue with them, cheers
1
Kudos!
18-Apr-2007 02:27 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
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Posts: 29



Message 2 of 24

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the file "nmwcd" from PC Suite is conflicting with Windows file.
Kudos!
18-Apr-2007 02:28 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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miksu Mobile Guru
Mobile Guru
Posts: 1850



Message 3 of 24

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Hi,

What is your windows?

Anyway, I made fast check in my register (WinXP) and all "nmwcd" texts are related to Nokia USB driver.
(There are "nmwcd" files in C:\Program Files\Nokia\Connectivity Cable Driver\ folder so that "nmwcd" is used in Nokia USB driver only)

So, I think that your problem is that uninstallation for old version of Nokia USB driver has failed. And now Windows can not load new Nokia USB driver in use (old one is somehow in use).

Could try this:
1. Disconnect your phone from cable
2. Run Re-install_Nokia_USB_Driver.bat file
3. Connect your phone again to cable

-> does it help?
 

Attachment Re-install_Nokia_USB_Driver.bat (1 kb)

Kudos!
18-Apr-2007 09:39 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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okunsm
Contributor
Posts: 18



Message 4 of 24

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I do not have any ...\Nokia\Connectivity Cable Driver\ folder at all but I have found many nmwcd* entries in the registry and on my hard drive. Shall I remove all such entries manually? Are they all related ONLY to NOKIA? Thanks
Kudos!
19-Apr-2007 08:22 AM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 5 of 24

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I have windws XP Professional.

I did manually remove PC Suite including that nmwcd file but it still hasnt done the trick.

Not sure what to do now.
Kudos!
20-Apr-2007 04:30 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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miksu Mobile Guru
Mobile Guru
Posts: 1850



Message 6 of 24

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Hi gtz101, did you run that bat file?
Kudos!
20-Apr-2007 07:26 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 7 of 24

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I did yes but still same problem. It won't connect.

keeps on same problem installing E65 the name is already in use as a service name or service display name.
Kudos!
20-Apr-2007 08:18 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 8 of 24

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If it help, here is the error log file using setupapi.log

#E279 Add Service: Failed to create service "nmwcd". Error 1078: The name is already in use as either a service name or a service display name.
#E033 Error 1078: The name is already in use as either a service name or a service display name.
#E275 Error while installing services. Error 1078: The name is already in use as either a service name or a service display name.
#E122 Device install failed. Error 1078: The name is already in use as either a service name or a service display name.
#E157 Default installer failed. Error 1078: The name is already in use as either a service name or a service display name.
[2007/04/20 20:14:41 2872.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{A1729205-66C9-4A0C-8F55-38ABB42DC71A}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0421&pid_0508&rev_0100,usb\vid_0421&pid_0508
#-018 Searching for compatible ID(s): usb\class_02&subclass_08&prot_00,usb\class_02&subclass_08,usb\class_02
#I022 Found "USB\VID_0421&PID_0508" in C:\WINDOWS\inf\oem20.inf; Device: "Nokia E65 USB Phone Parent"; Driver: "Nokia E65 USB Phone Parent"; Provider: "Nokia"; Mfg: "Nokia"; Section name: "DriverInstall".
#I023 Actual install section: [DriverInstall.NT]. Rank: 0x00000001. Effective driver date: 03/07/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [DriverInstall] in "c:\windows\inf\oem20.inf".
#I320 Class GUID of device remains: {4F919108-4ADF-11D5-882D-00B0D02FE381}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "USB\VID_0421&PID_0508\5&279093F8&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [DriverInstall.NT.Interfaces] from "c:\windows\inf\oem20.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0421&PID_0508\5&279093F8&0&1".
#-035 Processing service Add/Delete section [DriverInstall.NT.Services].
#E279 Add Service: Failed to create service "nmwcd". Error 1078: The name is already in use as either a service name or a service display name.
#E033 Error 1078: The name is already in use as either a service name or a service display name.
#E275 Error while installing services. Error 1078: The name is already in use as either a service name or a service display name.
#E122 Device install failed. Error 1078: The name is already in use as either a service name or a service display name.
#E157 Default installer failed. Error 1078: The name is already in use as either a service name or a service display name.
#I060 Set selected driver.
#I125 Installing NULL driver for "USB\VID_0421&PID_0508\5&279093F8&0&1".
#I121 Device install of "USB\VID_0421&PID_0508\5&279093F8&0&1" finished successfully.

any help here ?
Kudos!
20-Apr-2007 08:30 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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redzuanhassan
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Message 9 of 24

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Miksu,

I have run he bat file as well. And it is still wont connect. Please advice
Kudos!
21-Apr-2007 03:55 AM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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miksu Mobile Guru
Mobile Guru
Posts: 1850



Message 10 of 24

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Hi

gtz101: I used google and found this (same kind of problem):
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=945406&SiteID=17

So could try this:
1. Uninstall Nokia Connectivity Cable Driver and restart PC
2. open regedit > delete "nmwcd" keys
3. Run repair to PC Suite (it should install USB driver again)

Be careful when you delete something from register!!!
1
Kudos!
21-Apr-2007 09:19 AM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
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Message 11 of 24

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hi, I already did that few times before (with no luck). That link is where I heard about it initially
Kudos!
21-Apr-2007 07:51 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gl0balc0mm
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Message 12 of 24

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Wow regedit is a big place!

Where would I find;

2. open regedit > delete "nmwcd" keys
Kudos!
25-Apr-2007 02:48 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gl0balc0mm
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Message 13 of 24

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Never mind. Edit/Find
Kudos!
25-Apr-2007 05:59 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
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Message 14 of 24

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update:

still no clue.

Nokia technical support has been absolute useless. they just read straight from the sheet in front of them.
Kudos!
12-May-2007 09:24 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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miksu Mobile Guru
Mobile Guru
Posts: 1850



Message 15 of 24

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Hi gtz101,

Could you try this:
1. Remove phone from cable.
2. Open Regedit
3. Open key HKLM\System\CurrentControlSet\Enum\USB\
4. Select key: Vid_0421&Pid_0508 and try to delete it.
(-> If you don't have permission to delete that key, select Vid_0421&Pid_0508 key > Edit > Permissions > Select "Everyone" and activate "Full control" > OK and try to delete that again)
5. Connect you phone again to cable.

-> does it work now?
Kudos!
12-May-2007 11:18 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 16 of 24

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Nope, doesn't work
Kudos!
16-May-2007 05:53 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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buddy15
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Message 17 of 24

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Hi i,m glad you have managed to understand this as i could not.I had de-installed re-installed e.t.c and was still getting this problem ,I thought it was something i was doing wrong,buddy
Kudos!
16-May-2007 07:23 PM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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devbro
New User
Posts: 4



Message 18 of 24

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ok i know what the problem is and how to fix it:

the message means "nokia 6275 phone parent" is used somewhere in the system therefore it cannot use the same name anymore.

solution:
you have to remove the related key in your registry:
Local_Machine\SYSTEM\CurrentControlSet\Services\

in there you should be able to find "Nokia 6275 phone parent" or the mentioned key. find and remove it.

it is required to restart your computer.

once restarted connect your phone.

if there is a problem then run repair on your PC Suite and try again.

there is no need to uninstall PC Suite.
1
Kudos!
18-May-2007 07:28 AM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 19 of 24

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The only related folder I can see once I go to Local_Machine\SYSTEM\CurrentControlSet\Services\ is:

Nokia USB Phone Parent

It contains about 8 files in there but doesnt say anything about E65

so what do I do? delete this folder?
Kudos!
21-May-2007 11:58 AM  
     
Re: URGENT: I have identified the cause of connectivity problem with PC and Phone BUT
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gtz101
Advisor
Posts: 29



Message 20 of 24

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UPDATE:

It works!

I went to Local_Machine\SYSTEM\CurrentControlSet\Services\ just like you said and I removed "nmwcd" and "nmwcdcj" as well as Nokia USB Modem and Nokia USB Phone Parent.

then I went to regedit, did a search for NMWCD and E65, there were still 2 files, I removed them then uninstalled PC Suite completely (coz it didn't work first) and restarted PC and reinstalled it and job done, it detected it.

Thanks very much coz I never never about Local_Machine\SYSTEM\CurrentControlSet\Services\

but yes it does the trick and after 4 weeks of runnng around, it finally works.

Club Nokia tech support UK are useless, they knew nothing about this. You call them up all they tell you is simple stuff like use PC Suite cleaner etc.

Technically, they don't know that much.

Thanks again. Now I can finally enjoy PC Suite 6.83!
1
Kudos!
21-May-2007 01:37 PM  
     
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