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Discussions Main Page > Mobile Products > Eseries & Communicators > Unable to open SMS on E71

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Unable to open SMS on E71
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paulsmith71
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Message 1 of 8

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Hi I have an E71 and have a probelm opening SMS and Email. I can see the person it's from and either first line of the sms or subject for email, I cannot open the sms or email to read any further. I've tried to contact the operator technical help people, but they were no help...just told me to do a software reset and then take the battery and sim card out. This acheived nothing except to change all my settings. Does anyone have any ideas??
Kudos!
25-Sep-2008 09:23 AM  
     
Re: Unable to open SMS on E71
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antonicoletti
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i have the same problem. it happens when using a new 16gb memory card, only with messages stored on the memory card. differently, everything works ok if i open the messages stored on phone memory instead than memory card.
the card is ok, because all softwares and other features are working regularly.
i've just sent a question to italian nokia support.
i'll let you know if they reply.
Kudos!
07-Jan-2009 01:16 AM  
     
Re: Unable to open SMS on E71
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fdilbar
Counsellor
Posts: 65

fdilbar

Riyadh, Saudi Arabia

Message 3 of 8

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Take out your memory card and connect it to your computer by using some card reader. Copy all the material you can, then format it completely. Restore the copied material later. And it will work again. This error is most probably related to the memory card itself. You just have to format it. It happened with me few months back, I formatted my card from phone itself and used PC Suite for backup etc. and since then its working fine.
 

Best Regards,
Faisal Mohammad
Kudos!
07-Jan-2009 10:27 AM  
     
Re: Unable to open SMS on E71
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antonicoletti
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GREAT! I did as you suggested and it works!
thank you very much
:smileywink:
Kudos!
07-Jan-2009 08:11 PM  
     
Re: Unable to open SMS on E71
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antonicoletti
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Update: the problem is here again.
Just to summarize:
- i formatted the memory card, as suggested;
- soon after, the phone was working well, able to open each message I had in the memory;
- I turned off the phone;
- I turned on the phone and again it was not able to read any message!!!
Now I guess it must be some software bug.
Kudos!
08-Jan-2009 06:25 AM  
     
Re: Unable to open SMS on E71
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chinsiong85
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Kindly tell me if u solved the problems, because i facing the same problems as you. Sigh...
My phone model is N82.

Thanks for your kindly reply in future.
Kudos!
09-Jan-2009 02:17 AM  
     
Re: Unable to open SMS on E71
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antonicoletti
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09-Jan-2009 02:17 AM
chinsiong85 wrote:
Kindly tell me if u solved the problems, because i facing the same problems as you. Sigh...
My phone model is N82.

Thanks for your kindly reply in future.


Hi, i didnt solve it, though i have some new information.
i discovered a corrupted file in a folder in a hidden directory : [memorycard]\private\...numbers...\mail2\0001000
i just deleted the file and the problem was cancelled!!! i used the messaging software and it worked everything ... until:
- some time afterwards all my messages simply disappeared!!! all the sms and email in the memory card.

just received a reply from nokia italia: they suggest to update the software, but it's already uptodate. (and the procedure is long, for backups...)

i think that i'll have to format it, but that's a shame as it is a very expensive phone, and it's too many problems and time wasted so far!!!
Kudos!
09-Jan-2009 02:40 AM  
     
Re: Unable to open SMS on E71
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messinger
Counsellor
Posts: 46



Message 8 of 8

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Just to add my two cents. . . Mine is an E71, also. When SMS is received, I cannot open it. Also, I cannot open any new email messages (the only way I can see them is to select "reply" - then, I get to see the message as if I were writing a reply to it).

 

I have formatted and refomatted my memory card, twice.

 

I have deleted the /mail2 folder, on the memory card, also twice.

 

I have reset messaging to its default settings and have been forced to set up email so many times that I can practically do it in my sleep. The last time I did this was only about 20 hours ago, and now I've encountered the same problem.

 

This is really getting ridiculous. Maybe I have to jettison Nokia Messaging and try Profimail, in the hopes that at least I'll be able to read email on my E71.

 

I don't think reformatting the memory card is the solution. I think there needs to be a permanent solution found.
Kudos!
22-Feb-2009 07:54 AM  
     
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