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Discussions Main Page > Mobile Products > Eseries & Communicators > Dust under my E71!!! Already!

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Dust under my E71!!! Already!
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frenchmeat
Advisor
Posts: 78

frenchmeat

London

Message 1 of 16

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Hey,

I've got tons of dust that just seemed to appear overnight under my e71 screen! I just paid 330£ for this at the Nokia Flagship Regent Street store in London, and I want it to keep looking good, but so far 1.) The red lining of the case has rubbed off on the rubber cover for the memory card slot and usb port, making it look red and dirty and used up, and 2.) there is a large amount of dust underneath the plastic between the lcd (under the screen)

Anyone know if Nokia can remove the dust for me and replace this rubber stopper, or am I just out of luck? any ideas?
Kudos!
17-Sep-2008 02:07 PM  
     
Re: Dust under my E71!!! Already!
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caff
Visitor
Posts: 4



Message 2 of 16

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I just want to let you know that I have the same problem and that I'm very interested in finding out whether there is a way to solve it. I've had my phone for one week and there is more dust under the glass than on the SE K800i that it replaced ...
Kudos!
18-Sep-2008 05:22 AM  
     
Re: Dust under my E71!!! Already!
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frenchmeat
Advisor
Posts: 78

frenchmeat

London

Message 3 of 16

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Ugh, its really a shame. I paid 300£ for a phone that apparently is not as well built as I was lead to believe.

I think I'll call the nokia store where i bought it from and see what they can do...
Kudos!
18-Sep-2008 10:48 AM  
     
Re: Dust under my E71!!! Already!
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dayene
Visitor
Posts: 3

dayene

USA

Message 4 of 16

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i'm about to do that in an hour when they open. had my phone for 4 days and dust already in it.
 

www.DAYENE00.blogspot.com
www.flickr.com/DAYENE00 N95-2 v20, E71-2
Kudos!
18-Sep-2008 02:09 PM  
     
Re: Dust under my E71!!! Already!
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frenchmeat
Advisor
Posts: 78

frenchmeat

London

Message 5 of 16

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Nokia have offered to swap me into a new phone because i'm within my 28 days return window.

you guys think I should go ahead with this? i mean... chances are the dust will come back... but i figured, hey, may as well get a new handset?
Kudos!
18-Sep-2008 03:57 PM  
     
Re: Dust under my E71!!! Already!
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psychomania Mobile Overlord
Mobile Overlord
Posts: 18707

psychomania

Lancashire, UK. N97 Black & 3720 Classic Yellow

Message 6 of 16

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Get it swapped as yours is clearly defective.

Dust under the screen is quite a rare problem on newer models now.

If by chance the replacement develops dust in future you will be able to get it cleaned out and resealed at a nokia care point.
 
Kudos!
18-Sep-2008 04:00 PM  
     
Re: Dust under my E71!!! Already!
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frenchmeat
Advisor
Posts: 78

frenchmeat

London

Message 7 of 16

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Ok, I will do that. You're right about getting it removed by the Nokia Care Point - However, I want to note for any readers that the London Oxford Street Nokia Care Point does not YET have the training to work on the E71 and it will have to be sent out... so sit tight for now if you have a dusty e71 (in London at least) and want it quickly cleaned. They will be trained soon.
Kudos!
19-Sep-2008 09:28 AM  
     
Re: Dust under my E71!!! Already!
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frenchmeat
Advisor
Posts: 78

frenchmeat

London

Message 8 of 16

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Ok so.. I got my E71 replaced with a brand new one and one week later dust appeared in the same exact corner of the screen. Sigh.

Seems that pretty much every phone is going to have this dust problem, I'm just going to swallow it and move on. Maybe try to get it cleaned out in a few months.
Kudos!
08-Oct-2008 03:58 PM  
     
Re: Dust under my E71!!! Already!
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psychomania Mobile Overlord
Mobile Overlord
Posts: 18707

psychomania

Lancashire, UK. N97 Black & 3720 Classic Yellow

Message 9 of 16

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Sounds like a bad batch to me.

Not noticed any other posts about dust & the E71.
 
Kudos!
08-Oct-2008 04:02 PM  
     
Re: Dust under my E71!!! Already!
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dayene
Visitor
Posts: 3

dayene

USA

Message 10 of 16

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i got my fourth e71 and no dust coming in anymore. i wrote my experience about it here:
http://dayene00.blogspot.com/2008/09/bad-experience-with-nokia-e71-2.html
 

www.DAYENE00.blogspot.com
www.flickr.com/DAYENE00 N95-2 v20, E71-2
Kudos!
08-Oct-2008 04:03 PM  
     
Re: Dust under my E71!!! Already!
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crazykiwi
Visitor
Posts: 2



Message 11 of 16

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I have the same issue and the dealer refused to take it back as it under a company scheme :smileysad:

I would call Nokia direct however don't have a receipt (company scheme) and am now outside the 28 days.

Upset as I fought really hard to get the E71 rather than another Blackberry.
Kudos!
08-Oct-2008 04:49 PM  
     
Re: Dust under my E71!!! Already!
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drich290195
Visitor
Posts: 1



Message 12 of 16

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i have just taken a n96 back with the exact same problem dust under the screen
Kudos!
21-Oct-2008 08:33 PM  
     
Re: Dust under my E71!!! Already!
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sasha39
Contributor
Posts: 9



Message 13 of 16

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I HAVE THE SAME PROBLEM !!!!

SHAME ON NOKIA FOR THIS EXPENCIVE PHONE WITH THIS KIND OF PROBLEM.
As Well camera is a shame.

Hate NOKIA
Kudos!
26-Oct-2008 08:40 PM  
     
Re: Dust under my E71!!! Already!
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omro
Contributor
Posts: 10



Message 14 of 16

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I've had mine for a few months now and all of a sudden a ton of dust has appeared under the screen. *sigh*

Is there a way to open up the device to self clean it?
Kudos!
12-Nov-2008 11:39 AM  
     
Re: Dust under my E71!!! Already!
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andrybong
Counsellor
Posts: 62

andrybong

Caracas - Venezuela

Message 15 of 16

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I have a little a hair on my front camera :s
 

Sorry for my english... I love my E71!!!
Siemens C25 - Nokia 3320 - Nokia 3205 - Nokia 3152 - Motorola Pebl - Nokia E71
Kudos!
26-Nov-2008 09:40 PM  
     
Re: Dust under my E71!!! Already!
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smorrissey
Contributor
Posts: 32



Message 16 of 16

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I have the same problem, im in Mexico City.
Kudos!
25-Feb-2009 04:54 PM  
     
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